True Image 11 hangs

Recently True Image 11 Home hangs after saying I want to back up disks on my computer. The only way I can get it to work is if I reboot and start it immediately.

I can also never Safely Remove my external drive after Backup is Complete. It says something is using it.

I am running Vista Home Premium.

Any suggestions?

 

Hello sbgranny,

Thank you for choosing Acronis Backup software.

I suppose that the issue is caused by another application interfering with the software. In order to find out the reason of the issue I'd recommend you to submit a request for technical support with the attached snapapi.log file and the link to this thread. You can collect mentioned file in the following way:
- download SnapAPI drivers update;
- install this package (you should choose to install it with enabled logging);
- pick up log file in C: folder.

Thank you
--
Nikita Sakharov

 

i'm also having the same problem. when i try to do full backup,it hangs after reaching like 23% or so..and i have to reboot because 'canceling' and closing the window doesn't really stop it.(it still run in the background i think)
i also use Vista Home Premium.

 

I had a problem with my backup hanging.

https://www.wilderssecurity.com/showthread.php?t=204866

I changed from maximum compression to normal and it worked...

 

Hello gelbegeld,

Thank you for choosing Acronis Disk Backup Software.

Could you please clarify, are you trying to create a disk/partition image, or files/folders backup? Please check chapter 3.1 "The difference between file archives and disk/partition images" of Acronis True Image 11 Home User's Guide for details.

Thank you.
--
Marat Setdikov