Latest Google Home firmware update reportedly bricked some devices

guest · Oct 23, 2019

Latest Google Home firmware update reportedly bricked some devices
The search giant is working on a fix and offering to replace ruined units regardless of warranty status
October 23, 2019
https://www.techspot.com/news/82470...rmware-update-reportedly-bricked-devices.html

Facepalm: Google has just pushed a firmware update to its Home smart speaker that has broken many of the devices. Complaints began rolling into the Home Support forum shortly after the latest patch went live. Others have been reporting similar issues since January.

Some users stated they fixed the non-functional device by unplugging the power for a few minutes or by performing a factory reset, but this has not worked in all cases.
The problem seems to be isolated to Google Home and Home Mini units. Home Max, Home Hub devices, and Nest speakers appear to be immune to the problem. The four LEDs on affected units will stay lit solid white, but the speakers remain unresponsive.

Google confirmed it is aware of the problem and is working on a fix. However, engineers are having a hard time figuring out what is causing the glitch, and there was no indication of how long it would take to issue a patch.
Click to expand...

Engadget: Google Home update leaves some speakers unusable

However, it's a serious problem for those unfortunate owners affected by the glitch. While it's a relatively minor hassle to get a speaker replaced under warranty, many Home and Home Mini devices are out of warranty.
The good news is, Google is replacing affected devices regardless of whether they're in and out of warranty until the fix is issued.
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