error message when looking for updates etc.

I recently installed ZoneAlarm. When I try to check for updates etc. it tells me that "error: connecting to the internet"
Everything seems to be working fine otherwise just the updating. I have the full registered version of port explorer installed so I am not sure why it won't work to update etc. Anyone have a suggestion

 

Hi Minera

Have you allowed PE access to the Internet in ZoneAlarm?

Regards,

CrazyM

 

I am also seeing this error message when I try to download a new port and domain database. The initial check works and I am asked if I want to download, but when I click yes I get the attached error. The only way to re-establish a working connection for the Check for ... feature is to close PE and re-open it. Hopefully this is only a server problem.

 

Yes, There appears to be a problem which has been reported to DCS as I have the same problem. I am pretty sure that it was working prior to a windows update.

Thanks for your patients - Pilli

 

Afternoon,
Attempted to check for a PE update;prompt to download new update;error message unable to connect;disabled Sygate;still no chance to download new update;uninstall 16-day old full registered PE/reinstalled;still unable to download new update. Same problem encountered as Mr. Disciple described. When first purchased 16-days ago, the update prompts worked.PE's been configured for Sygate from it's initial installment. Thank you for your help&insight.godspeed.

 

There appears to be a PE database server error, DCS are investigating as I write.

Thank you for your patience. Pilli

 

Should be fine since earlier today, sorry didnt post sooner We had some problems getting to the forum

 

That worked! Thank you Gavin!

snap

 

Thanks all a lot for the alert, solving and confirmation it works fine again! Here it does too!