Firefox passwords problem

Discussion in 'other software & services' started by Rico, Dec 7, 2016.

  1. Rico

    Rico Registered Member

    Joined:
    Aug 19, 2004
    Posts:
    2,318
    Location:
    Canada
    Hi, FF 50.0.02

    Some sites for example Ebay

    Cannot use password & user to log on in FF, enter the same info GC & it works. So far 3 or 4 other sites, do this, pass/user not work FF ok in GC

    Tried changing the Pass in FF for ebay, they sent me email link, tried entering new pass nothing happens, tried copy & paste for new pass in both fields, or repeat pass. Nothing happens! Old pass still works GC

    Also tried from FF.

    Remove/ delete cookies & cache Did not help, cannot use working user/pass from GC in FF

    Enabled 'accept 3rd party cookies' Did not help
     
  2. kaljukass

    kaljukass Registered Member

    Joined:
    Apr 27, 2011
    Posts:
    260
    Your Firefox User Profile is violated. The only way to repair is to delete it permanently and then make new. (Firefox makes it itself).
     
  3. Rico

    Rico Registered Member

    Joined:
    Aug 19, 2004
    Posts:
    2,318
    Location:
    Canada
    Kaljukass, Thank You!

    Questions may seem silly but learning:

    1. Delete, all FF & install

    2. FF profile is what file ?.xxx &delete

    3. I did MozBack, of FF, would restoring, Bookmarks damage the new profile

    Thanks & Merry Christmas
    Rico
     
  4. kaljukass

    kaljukass Registered Member

    Joined:
    Apr 27, 2011
    Posts:
    260
    1. Not needed to delete or uninstall Firefox
    2. Firefox profile, if You uses default, is %AppData%\Mozilla\Firefox\Profiles
    3. if profile is damaged, usually is damaged also bookmarks and backup may give You also damaged backup file
    If You use not default profile location, then You already know, where You have stored it.
    You can also find it, if open Firefox and write on URL area:
    1. about:support
    2. Find Profile Folder (left, in table) => cliick on "Show Folder" button
    3. Close Firefox (Important!)
    4. Remove Profile folder
     
  5. summerheat

    summerheat Registered Member

    Joined:
    May 16, 2015
    Posts:
    2,244
    No, deleting the old profile is not necessary at all. Just start Firefox with the -p switch on the console:

    firefox -p

    A window opens where you can create a new clean profile which is used as the default profile from now on. If you want to go back to the old one just execute firefox -p again and select the old profile.

    Once you've created a new profile I strongly suggest to carefully read the follwing articles:

    https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
    http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
    http://kb.mozillazine.org/Lost_bookmarks

    They tell you how you can selectively transfer data from your old to the new profile with your file manager. After everything works as it should, then - and only then - you can consider to delete the old profile.
     
  6. Rico

    Rico Registered Member

    Joined:
    Aug 19, 2004
    Posts:
    2,318
    Location:
    Canada
    Thanks Guys, I'll print the two posts, & save with my notes for the future.

    Update - I started FF in safe mode the problem, GONE. I use Roboform pass mgr. With that add-on 'enabled' in FF Problem, disable re-check robo add-on all Fine.

    A roboform update, seems for now to have fixed the problem, if the problem is not fixed, or comes back Roboform sent me a long list of instructions, for a work around.

    One thing I did try was 'resetting' FF, turns out, that's a clumsy way to make a new profile, so I did it and got, a new profile, without me knowing it.
     
    Last edited: Dec 8, 2016
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