ESET Windows home products version 13

I have both home and business ESET at work. I am pretty sure that I got an email at work awhile back saying that business support is done the end of this year.

 

It looks like that I wasn't the only person who got an error message.
See thread at the Eset forum: https://forum.eset.com/topic/25280-driver-installation-failure-on-update/
I don't know on which Windows version that happened. And the poster there got even more error messages than I got.
But Marcos replied there; some quote:

 

Not always true. There was a recent Eset forum posting where edevmon driver is failing to load after subsequent reboots: https://forum.eset.com/topic/25290-edevmon-error-while-updating-product/ . The poster is running Win 8.1 so the issue might manifest on non-Win 10 versions.

 

Yeah, I saw it. (Ehhh, it raises the question why the Eset folks didn't reply to that post on their own forum ... )

PS: please forgive me @itman :
Is there a little typo in your post about this part "on on-Win 10 versions"?
Did you mean to say "on non-Win 10 versions"?
Sorry for asking! (you know, we all can make typo's; I do too!)

 

Yes, it was a typo. I corrected it.

 

Normally when moderator "silence" occurs, it means they found an issue and are analyzing/fixing it. It is a rare "blue moon" occurrence when Eset will publicly state they screwed up. It does happen but such acknowledgement is rare.

 

This is largely why I don''t post very often over there. Too much silence. They're good people but I am often left wondering what is going on when there isn't even a acknowledgement that I have posted.

 

Got an update today. Version is now 13.2.18.0

This popped up after the reboot.

 

As far as retail products go, there is pretty much only one Eset moderator that handles those - Marcos.

Depending on forum current posting volume and time; e.g. weekends, the following will occur:

1. The posting gets overlooked.
2. The posting won't receive a reply until normal working hours resume. Note we are talking about Slovakia time zone here.

Considering the volume of postings Marcos handles, I must say the guy does an admirable job in responding. Although replies tend to be a bit terse at time; again due to forum volume.

This then leaves forum reply to members like "yours truly." Most forum members will not reply to an issue outside of their area of expertise. Again, a common reason a posting will not receive a reply.

 

Marcos is one of a kind. I have been a customer on and off since 2005 and have had many interactions with him over the years. I do not fault him in the least. Your contributions are also greatly appreciated. I did find it more effective when their forums were here. It was actually what brought me to this site 12 years ago. There are multiple threads I have started over there that never got a response. I'm not badmouthing them or their product. Sometimes a simple "We're looking into it" would be nice.

 

Personally, I find Mr. Goretsky much more customer oriented and friendly

 

Well, I emailed support (via their website) almost a week ago and I still haven't received a response. I'm not impressed with their customer support.

 

Yeah they're very slow. For the amount of customers they have they ought to hire some more people. One time I submitted a false positive and got a reply back like 2 weeks later so I never bother now. I tune computers for a living for people who buy new laptops from our company and convince every one to buy an ESET license which they do as it's still the lightest with good security but you're on you're on your own really if something doesn't work.

 

Has anyone had issues with NOD32 av not auto updating? I always used the suite, but picked up one of the deals in July that Thankful posted here for just the AV. It only seems to update when I turn my PC on in the morning. Or when I log back into it. I have sleep and hibernation disabled as well as the settings on my NIC. In all the years I have used ESET I have never had this problem before. The scheduler is set to check for updates every hour by default but it is not working. Any thoughts?

 

My EIS version updates within 4 hours unless Eset update servers are down.

Did you check you Events log for entries related to sig. updates? It might be that there is an issue with your settings and you are not receiving pop-up update alerts but Eset is still performing sig. updates at regular intervals.

 

I've never had a problem. Do you shut down? Is Fast Startup enabled? If so disable it. It causes problems like this.

 

I never had it either until using NOD32. I do shut down and fast startup is disabled.

EDIT: Just updated my BIOS. Fast boot was enabled so disabled it there. Also noticed some power savings feature when idle. Turned that off as well. Will see if it helps at all.

 

That shouldn't make a difference. I've run NOD32 before without issues. Any odd settings in your regional or time/date settings? Any service tweaking that may have disabled something it may have needed?

 

Everything seems to be fine. No tweaking of services for me either. Maybe I will do a clean install of Windows when 2009 is final.

 

You can't go wrong doing a clean install. Was this a move from EIS to NOD32 on the same machine? Maybe take a shot at the uninstall tool and a reinstall?

 

No it was a new desktop and started fresh with NOD32 av. Strange to me as I have never had this problem with all the years I have been using ESET.

 

@ Eset Nod 32.

Hello,

Can you put surfshark.exe and nssm.exe ( in c: users) as false positives?

Thank you.

 

Try this:
https://support.eset.com/en/kb141-s...tential-false-positive-sample-to-the-eset-lab

 

If you are referring to SurfShark VPN, it is installed in C:\Program Files. As such, it shouldn't be running its .exe from the C:\Users directory. Ditto for the other .exe mentioned.

 

Hi,

nssm.exe is temporarily located in c: users during updates.

The problem is that with each update, there is a different element in the process path, so there is an alert to each VPN update.