asking webroot support? looks like ransom or similar stuff. have fun and dont forget to recover your operating system as it seems vulnerable to this stuff - start over with a different and improved security concept
Thanks mwkelek...I had thought they were pretty good. Live and learn. I have other anti-malware apps installed e.g. Malwarebytes and before I removed the malware I did a few different scans, nothing showed. Has anyone seen that particular malware before?
I have removed the offender. Which anti-malware apps do you recommend. Aside from Bitdefender. BTW, when I was infected I was also using WD.
Interesting....not interested in Kaspersky(no surprise), BD has been problematic in the past for me, Sophos I have not tried, stopped using Tend Micro years ago, GData is one I have recently given thought to and earlier today I installed ESET for the first time in a number of years. Thank you for your suggestions.
@IvoShoan Thanks, but not interested in Comodo. @mekelek Have not been infected in years. I know how it happened. Have usually been picky about my protection. I got a bit complacent because of no problems and WHAMO. Such is life.
that was serious, not a notice. any antivirus should only support a concept but it should never be the main part of it. you had no luck because you did not try virtually, you did not scan before (second opinion) etc etc. MBAM and Adwcleaner could point out how much improvement you need. any logs present we can read?
@Brummelchen I do not understanding where all the presumption is coming from. I have layers of protection and have had for years. As I wrote earlier, I just got sloppy for a bit and that was all it took. The piece of malware I mentioned got in because I received a popup asking if I wanted to make a change to Webroot. It looked as though it came from Webroot and I thought update. The notice had all the window dressing. I OKed it and got nailed. Have made a few changes since then. Thanks for responding.
we have a new infection found like this - and i am pretty sure you were hit by a trojan WINWEBSE - Threat Encyclopedia - Trend Micro APAC TROJ_FAKEAV.KTW - Threat Encyclopedia - Trend Micro TH \Application Data\ is today \appdata\roaming\ i suggest you to make a backup and start a clean installation again. as i told you - infections like this are no fun and your system is still unsecure, it can happen to you anytime again. ZEUS were acting similar could be a new variant of zeus. by chat (eg steam), by mail, by TOR, other illegal stuff.
another voice mentioned "slimdrivers" tool as a source, but i cant confirm until now. the free dont find any new driver and the demo need registration to continue - so i cant test reboot and its possible impacts. anyhow adaware should have found slimutilities and if you had it installed that may be a possible cause. cant tell you other right now. tbc