Webroot SecureAnywhere Discussion & Update Thread

The Legend is back — and the Webroot Forum is also back on track. Mistakes were made. And admitted. That takes courage.

 

Yes and we are moving forward and I hope for the best!

 

Mac's users:

Mac Version 9.0.7.50 (Released March 5th, 201
Restored

• Restored 9.0.6 functionality for scanning newly mounted drives.

Fixed

• Bug fixes.

http://answers.webroot.com/Webroot/ukp.aspx?pid=10&app=vw&vw=1&login=1&json=1&solutionid=2022

 

Yesterday, I had total scans count at 411. ...Today, with a reboot it shows a [new] scan, and it is back to 410. It had been doing this before, with earlier scans, too. Very strange!

 

Does anyone know if they ever fixed the Firefox Quantum + Task Manager hang ups?

 

This should of been fixed in Webroot v9.0.19.43 released January 29th 2018. But I am still hearing in the Webroot Forum that some are still having issues with Task Manager. If you are having these issues then I would Submit a Support Ticket.

 

I suspect they read their own forums, and know it is still an issue. For now I will keep using other solutions.

 

I'm not having any issues with Firefox Quantum v59.0.2 64bit and Task Manager works fine on my Win 10 Pro x64 but I do have the issue when Chrome is open and Task Manager.

 

New Beta out to users: v9.0.20.24 notice in Red below as the installer is 3.53MB.

There could be more than this list says!

 

As a WSA user I need to know whether or not WSA provides adequate identification/information theft protection or if I need to add a more specialized product for that purpose?

 

No you don't need anything more as WSA's ID Shield is very strong! https://community.webroot.com/t5/We...tivirus/Identity-Shield-Deep-Dive/ta-p/142243

 

Thank you - that's very good news!

 

Your Welcome!

 

How is the FPs now? Last time I tried Webroot around 2 years ago it drove me nuts constantly having to email files to support for whitelisting, how is it now?

Also, is Webroot compatible with Windows 10 Redstone 4 yet?

 

FP's = I haven't seen any for awhile on the PC version but there was with the Mac version that is now fixed. I'm not sure about Windows 10 Redstone 4, but I am running the latest Beta on 2 VM's and my main Laptop but yet to update to the latest Insider build https://blogs.windows.com/windowsex...iew-build-17134-for-fast/#RXYPUmgKckOa6GuX.97 also nothing said from Webroot Directly.

 

Thanks man. I will give it another shot. I wish to come back to Webroot if this is fixed.

 

@Triple Helix

I just installed Webroot again. Can you please remind me how to setup exclusions for a particular folder and/or file?

 

There isn't any still at this time, it's only on the Business version. https://community.webroot.com/t5/Id...-specific-files-folders-from-scans/idi-p/3300

 

...but isn't there file exclusion option in the Consumer Version by clicking on the cog next to "PC Security", then clicking the "Block/Allow Files" tab, then clicking the "+ Add File" button at the bottom of the window and then selecting the file?

 

Well I wouldn't call it an exclusion list per say as you have to be careful not to Block something that is required: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#ManagingQuarantine/BlockingOrAllowingFiles.htm?TocPath=Managing%20Quarantine|_____2

 

in the last 2 months, i've had to contact support at least 8 or 9 times for fps or whitelisting requests.

 

I'm sorry. I've used Webroot for over 3 years and I've never had to report a fps! I've also never had to do a whitelisting request. I sincerely don't understand. Webroot is as silent and unobtrusive as any AV I've ever used.

 

Alex, maybe it is fine for some more regular users.

But I have several folders of many lesser known portables, as well as some beta applications, so I think that was the problem, and whitelisting was an ongoing issue.

I like WSA but I gave up eventually.

 

I have a similar situation to yours, but why insist that such programs to be globally whitelisted? It's a simple matter to approve them locally when new versions are installed.

 

Guess I c/should have ... using EAM now ...