Webroot SecureAnywhere Discussion & Update Thread

Well the only way to clear the Whitelist of blocked web pages is not easy for noobies either. You just delete this WhiteList.txt file and it will make a new one and all previous blocks will be back unless they got whitelisted by BrightCloud.

 

Correct if you Buy from a legit re-seller Webroot Support is always there for you! Webroot Customer Service

 

Thanks @Triple Helix but I can't see any folder named wrUrl under WRData. In fact there is no WhiteList.txt file in my computer.

 

@ Triple Helix

I've got the current SecureAnywhere AntiVirus as a trial. From the Webroot Online Guide this is what are presented as the Firewall/Web Shield settings:



This is what I've got:



Any suppositions as to why that is? Thank you.

 

Well you should so try a clean reinstall without importing any settings. If that doesn't work Contact support.

 

Ok, I will do that.

 

The first picture is on Win 7 and older and the second is for Win 8 and 10 please see here: https://community.webroot.com/t5/Id...tions-fw-control-in-Win-8-Win-8-1/idi-p/60003

Also the Web Filter Driver we Beta Testers are using it at this point.

Thanks,

Daniel

 

Thanks everyone I'd like to come back and use this forum when i can to post a problem or just to get in a disscussion.As for WSA I'm still not sure but with 30mgs to work with if I decide to change it hen with only 30mgs to work with and again that's my number I'm going to have to do some trials. I have never spent any money on any software since 2008 until now. So I'm going to be checking newegg, buy cheap software.com, antivirus sales and see what comes up. I was just over to the webroot forum and things that I don't like were a user had infections on his hard drive that another antivirus saw but webroot showed nothing. Now I have malwarebytes , Comodo cleaning Essentials and Trendmicrohousecall on my desk top and hitman pro,drweb cure free, Tdsskiller and other things on my usb so I know that one antivirus is not enough i don't care if it's bitdefender or norton you need more. PEACE

 

Something worth mentioning is that , because WSA is designed to coexist peaceably with other AVs, in order to avoid any conflicts with the other AV, where the other AV detects an infection WSA will always take a passive back seat and let the other AV go ahead and signal the presence of and clean the infection. This can easily create the false impression that WSA did not detect the infection.

I haven't seen the thread you are referring to so cannot confirm if this explains what happened but personally I wouldn't be at all surprised if that was the reason with the poster you refer to.

 

Hmmmmm. Your online documentation is over three years deficient.

 

This is what he was told, "This difference with other security vendors' approaches means that they will flag up dormant malware when WSA will not, hence WSA will seem to detect less...in effect it does bit only detects what it needs to to keep you safe" I'm sorry but i want my antivirus to flag and quarantine any malware on the computer. Now I have backup scanners but I'd like WSA to be more aggressive Now back to my problem if i try a trial and my self imposed limit for the antivirus is 30mgs or less when on the net there's no way that a Trendmicro, Kaspersky, Norton or anything that's rated good is going to hit that mark? Bitdefender if you go on their forum is a mess. The only free antivirus I'd try is Panda free and I'm not totally thrilled with the company. I've looked at escan, Gdata, Bullguard and the best one is escan. However I'm cheap because I purchased in the past, 2008 the best top rated spyware malware scanner and it sucked. It was Webroot Spysweeper, Support was terrible and I said I'm done. I got away with free programs up to WSA. I'll pay up to$18.00 dollars and that's it. I don't like the way WSA picks what is and isn't a problem. Plus being told that 33,000 files is all that tWSA has to scan I don't buy. However It's got it's good points.

 

Oh does anyone know why this is happening. I changed a shields setting, The setting is "automatically quarantine previouslyblocked files". It was checked and i unchecked it. As soon as i did that the pad lock come on all the time. If i uncheck it the padlock goes away? Thanks.By the way I don't hate WSA I'd love to see it in action without me getting infected or taking alot of time to get rid of a infection. I know that alot of these so called great antiviruses have alot of fps, quarantine good files and have tons of popups so that's what i love i just think i need to try out a couple of other avs and see if they are a pain, is the the web browsing is slower or are they are good enough with a better rating than WSA. And of cource price. must be sale.

 

Why do you think you are going to get infected? Safe browsing is the most important part of not getting infected. Only 3 types of people get infected, people who don't care what they click on, naive people who don't know better, and targeted people. If you think that you need more protection, add a free AV like Avira to run along side of WSA.

 

Yeah, I agree Webroot Spysweeper Support did suck: https://www.wilderssecurity.com/threads/webroot-and-customer-support-forum.314029/
Things have changed for the better for Webroot Support, one of the best I have ever seen.

 

All other AV's just know Good and Bad, WSA knows Unknown so it keeps an eye on it till the Cloud say it's Good or Bad see here for more info even the little video: http://www.webroot.com/gb/en/busine...risk/forensics#journaling-monitoring-rollback also this small vid as well: https://www.youtube.com/watch?v=GqvVTE8-fA4

Daniel

 

Yes and I have told them but we are smart people and we will answer your questions.

Thanks,

Daniel

 

I don't think it will be wise to run a full fledged AV alongside WSA. In fact, WSA, although claims to be compatible, does not recommend this practise. Last month, I was trying to configure WSA alongside Avast and my system started crashing.

 

Please show me the link that states your above quote.

 

Ummm!! I read it somewhere in this forum... I searched but couldn't find it.. Lets wait for @Triple Helix 's opinion about running WSA alongside an AV (Avast, Avira etc.). You can safely run MBAM/SAS alongside it.

Update: see these threads.
https://community.webroot.com/t5/We...lete/Should-I-uninstall-ATT-McAfee/td-p/94082
https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Webroot-and-Norton-360/td-p/27812

 

That's true also. Actually, immediately I had made my reply to you, I realised I had forgotten to mention that. But I chose at the time not to go back and edit my post.

You are saying that you have a "very slow computer" and you "care about ... web browsing speed". Basically, Webroot's smart (that's my view) approach to scanning and realtime protection makes it much, much lighter than other AVs.

Then you will have to trade off speed for your choice of a more (it is claimed) thorough AV. Webroot is fast because it is smartly economical in what it scans (and also because its technology is almost entirely cloud-based).

But before giving up on Webroot, consider carefully this post. And this. And this.

 

@sly stone WSA can in fact run very thorough scan. Just run a "full" scan. If you need more peace of mind, run weekly scans with Avira PC Cleaner, ESET Online Scanner, Malwarebytes and Emsisoft Emergency Kit.

WSA is your best option (IMHO) as you are using a slow PC.

 

Did you install WSA after Avast? When I use Webroot with another antivrus, I always install that other antivrus first then Webroot last.

 

I've used Webroot for more than month now and I find it extremely light on resources. Detection wise it's great, but not the best perhaps. It lacks some protection against 0day threats. But that's covered by Identity Protection which I like very much. It gives extra peace of mind as I know no-one can record stuff I do online.

For test purposes, I've installed it on a system that manages to get infected with PUP(s) every month or so. So far, WSA has been doing great job in detecting PUPs. It even managed to clean that same computer that got infected with Panda Free AV (which I found to be pretty decent in terms of PUP detections).

Plus, it makes extremely easy to see infections/PUPs if PC is infected. Just run a scan, check log for [ U ] and send them via http://www.webrootanywhere.com/service.asp
Couldn't be easier!

 

Yes, WSA was installed after Avast. Installation and first launch was smooth. Then I went on to make some customizations, exclusions etc. I am not sure, but may be enabling the option "Warn when any new program executes that is not specifically whitelisted" under Heuristics settings, triggered the series of BSODs. Since then, I am content to running WSA only alongside MBAM Premium.

 

@LagerX yes WSA is good against PUP, so is MBAM. But IMO the best is ESET, however, the former two allows to block/quarantine the PUP part and allows to continue installation of the software that contains that PUP. ESET on the other hand blocks the installer altogether. Not sure about Panda.