Hitman Pro Support and Discussion Thread

I'll report that it's working fine on my end as well, albeit that doesn't solve the problem some people here has.

 

Working fine for me, though I got a message about Repair Winsock, but my internet is working fine, and so is internet on my VM, plus I have been using it for a long time and no message from Hitman before, perhaps it is because I just updated my VMware Player to v3.13?

 

no connection to scan cloud

XP SP3 x86 Virtual Mode on W7x64, direct ISP / DNS 68.87.68.170 & 68.87.64.154

standard browser FF 3.6.12 with DNSSEC extention

hash request on HTM cloud ok

POST http://cloud.hitmanpro.nl/Hash.ashx HTTP/1.1
Accept: */*
Content-Type: text/xml
Host: cloud.hitmanpro.nl
Content-Length: 557
Connection: Keep-Alive
Cache-Control: no-cache
Pragma: no-cache

.REQUEST { font: 8pt Courier New; color: blue; }.RESPONSE { font: 8pt Courier New; color: green; }#ResultProtocolHostURLBodyCachingContent-TypeProcessCommentsCustom12200HTTPcloud.hitmanpro.nl/Hash.ashx65private text/xmlhitmanpro35:1684

upload not ok

Upload Failed (error 12029)
C:\Documents and Settings\XPMUser\Application Data\Mozilla\Firefox\Profi
les\hwy5m6zs.default\extensions\dnssec@nic.cz\platform\WINNT_x86-msvc\components
\dnssecWinStubLoader.dll
0=ready 1=ready 2=ready 3=ready 4=ready 5=busy
Compressed 68.9% (1606983 > 499058 bytes)
C:\Documents and Settings\XPMUser\Application Data\Mozilla\Firefox\Profi
les\hwy5m6zs.default\extensions\dnssec@nic.cz\platform\WINNT_x86-msvc\libraries\
ds_windows-x86.dll
0=ready 1=ready 2=ready 3=ready 4=ready 5=busy

CONNECT cloud.hitmanpro.nl:443 HTTP/1.0
User-Agent: Mozilla/4.0 (compatible; Win32)
Host: cloud.hitmanpro.nl
Content-Length: 0
Proxy-Connection: Keep-Alive

The data sent represents an SSLv3-compatible ClientHello handshake. For your convenience, the data is extracted below.

Major Version: 3
Minor Version: 1
Random: 4C EC 41 7F 18 9F 03 13 EA AC 00 10 E8 83 A0 25 AA AF 3E BC 60 42 24 8B F9 3D CA D8 ED 0E 48 2C
SessionID: empty
Ciphers:
[0004] SSL_RSA_WITH_RC4_128_MD5
[0005] SSL_RSA_WITH_RC4_128_SHA
[000A] SSL_RSA_WITH_3DES_EDE_SHA
[0009] SSL_RSA_WITH_DES_SHA
[0064] TLS_RSA_EXPORT1024_WITH_RC4_56_SHA
[0062] TLS_RSA_EXPORT1024_WITH_DES_SHA
[0003] SSL_RSA_EXPORT_WITH_RC4_40_MD5
[0006] SSL_RSA_EXPORT_WITH_RC2_40_MD5
[0013] SSL_DHE_DSS_WITH_3DES_EDE_SHA
[0012] SSL_DHE_DSS_WITH_DES_SHA
[0063] TLS_DHE_DSS_EXPORT1024_WITH_DES_SHA


#ResultProtocolHostURLBodyCachingContent-TypeProcessCommentsCustom13200HTTPCONNECTcloud.hitmanpro.nl:4430hitmanpro35:1684

----

made Chrome the standard browser, disbaled DNSSEC in FF and still the problem with HTM upload. tested port 443 with the browsers - no trouble

 

no connection to scan cloud

physical machine 7x64 via VPN / DNS 93.182.182.85 - no trouble with any browser on port 443

Upload Failed (error 12030)
D:\FireFox\xpcom.dll

 

No connection to scan cloud.

To anyone that report Hitman Pro working on their end: has it successfully uploaded a file?

 

I'm also getting "No connection to scan cloud" when I try to run it.

 

maybe your firewall is blocking hitman pro

 

I doubt that - I just have Windows Firewall and it has not been a problem since I started using Hitman Pro - until today. The only thing I did today that was different is an update to IE9. The items Hitman Pro is trying to scan pertain to that update, I think.

 

HMP appeared to be uploading an Alwil software file, algo.dll to the scan cloud,
but then results said, "No connection to Scan Cloud".

 

no connection to scan cloud

nope. as you can see from the debugging it just does not get past the SSL handshake.

 

Forgot I was still during the update process, I rebooted and completed update to v3.13 and now the Winsock repair message is gone.

BTW, I also get no connection to scan cloud when HMP tries to upload some files during scan.

 

No connection to scan cloud woes

We have noticed the No connection to scan cloud messages and addressed it. It should be solved now.

Some people got the message while others did not.

There was something with the SSL part of the webserver (although NOT certificate related). A reset of that component did the trick.

Thank you all for reporting. If you still get the error then please report.

 

it is all good here erik

 

No problems here...

 

'Scan with Hitman Pro' and 'Protection against LNK' checkboxes are blurred out.

Help?

 

This is a silly question but I want to know what would happen if I activate the commercial license without using up the free license, can the free license be activated after the license period expires?

 

various HMP errors

reason for concern?

on W7x64 boot/OS drive

Error 5 while opening process with id 4 (System process)

DirectoryIndex 147071 is corrupt (index overflow I)

 

About the LNK protection: if you have the Microsoft patch for it (distributed by Windows Update) you don't need that option anymore and it will be greyed out.
About the Scan with Hitman Pro: you did probably not "install" it but choose to run the portable version?

 

No. Once you have a purchased license you cannot activate the free license on that particular computer.

 

Re: various HMP errors

Nope. This is normal.

 

Hmmm, ok!

I do not know, maybe ... I just did the download from SurfRight and then open the file...

 

The checkboxes are greyed out when Hitman Pro is not installed on the computer (not running from the Program Files folder). This means that you have either chosen No in the Setup dialog (that appears when you press Next) -or- you started Hitman Pro for the first time and went straight to the Settings dialog.

The 'Protection against LNK' checkbox is also grayed out when your computer was already patched with the proper Microsoft patch that fixes the LNK exploit.

Thanks Matthijs5nl for also clarifying

 

Hmmm...
I deleted the folder of Hitman Pro and run the CCleaner, downloaded the program again and did not appear the option to install only opened the program direct ...

 

Finally, this checkbox it's okay... I installed one previous version and voilá, now i updated the program for lastest version and everything works fine!!!

 

nice to know it is working good know