ZoneAlarm version 4.5.530.0

Hi everyone

Well yesterday i reinstalled new version ZA+ for the third time! Geez my system just hates everything i install

Everything seems to be working great now.
I just have one concern. I did a registry scan today with regseeker and found these two files,

C:\WINDOWS\SYSTEM32\ZONELABS\CERBPROVIDER.PVX
DLL FILE DOES NOT EXIST

Second one is,

WINDOWS\CURRENTVERSION\UNINSTALL\ZAPLUS
C:\PROGRAMFILES\ZONELABS\ZONEALARM\HELP\
ZAPLUS.CHM
This is a helplink file. Says file or path does not exist.

Does ZA need these two files to operate correctly?
I don't know what happened, i was very careful when reinstalling. Like i said ZA seems to be working ok.
Should i just delete them? I'm not sure what to do know.
I'm no expert on ZA(or anything thing else for that matter)

Can someone advise me on this please?

Thanks


Snowbound

 

Also noticed in ZA+, when i go to
Program control and then programs , when i right click on selected program, click on properties and then close,
Za+ crashes.

Also happens when in Overview screen when i click on
"what's new at zone labs" only crashes when closing.

The only characteristic seems to be anything i click on in ZA+ interface that needs internet axcess crashes when closing window.
Other than that ZA+ is working fine.

All 3 installs had this same problem.

Any ideas?


Snowbound

 

Hi snow

I couldnt reproduce the crash problem u have.

I would delete those reg entries regseeker found, just be sure to bak em up ( i delete all the other ones first leaving only the suspect entries and then delete them. Then your most recent backup will contain only those 2).

 

Hi libbo1

I will delete those registry keys and back them up as usual.

As far as crashing problem, well i can work around that.

Just wondered if anyone else had encountered same problem.

Thanks for your help!


Snowbound

 

On my WinXP system, I had a problem with vsmon.exe crashing whenever any user logged off. This did not happen during shut down or reboot attempts, just log offs. The vsmon.exe crashes corrupted the ZAP database, forcing it to revert to its own backup.

A totally (and I do mean totally) clean install of ZAP 4.5 did not help. Zone Labs support was thoroughly useless, as expected.

I did have Fast User Switching enabled, which I have since disabled. I have not tested for the crash since having disabled Fast User Switching (there's only so much torture I can take).

Other than that, I really like the new release.

 

LOL
I can relate to that.

I like the new release too.

Still waiting for email reply from ZA.
Think i'll ever see it?


Snowbound

 

Hi Snowbound ..... I think LWM explained it all in the following thread. Check it out anyway.

http://www.wilderssecurity.com/showthread.php?t=3899

or you can go to the following site and you can download or read the User's Manual here.

http://www.zonelabs.com/store/content/support/3zapHelpDocs.jsp

Cheers

 

Thanks peaches

I'll give it a look.



Snowbound

 

Well i just got a reply from ZA support. After telling them about my problem and how many times i had to do a total reinstall to try and fix it, guess what they tell me to do?

TOTAL UNINSTALL & REINSTALL!

Go figure, Didn't i tell them i already did that?

Thanks but no thanks ZA support,
Been there,done that.



Snowbound

 

Yeah, I got replies from Zone Labs, too.

I told them first off that I'd already tried clean installs. So they told me to try a clean install.

I told them another clean install attempt didn't work. So they told me to empty out the "Internet Logs" directory.

I asked them why on earth emptying the "Internet Logs" directory alone would work, when several clean installs (which involved totally removing the "Internet Logs" directory) didn't work. They told me "Just do it", and closed my ticket.

I'm pretty sure that Zone Labs and Symantec are outsourcing to the same "tech support" company.

 

Hey nameless

I figured out my problem yesterday.

ZA+ is conflicting with wormguard. This is nothing new for me as wormguard doesn't like a lot of the programs i have.

Just something about wormguard and XP, they hate each other at least on my box.

I posted this today in wormguard forum. Take a look if u want.

Ya i think zonelabs and symantec support are one and the same



Snowbound

 

Hey Snowbound, I'm running 98SE and now Wormguard doesn't give me options as to what I want to do with a file after installing ZA Pro 4.5. Go Figure.

 

Hi beetlejuice

hmmm...... That is strange.

Did u upgrade or do a clean install of ZAP 4.5?



Snowbound

 

I've always just upgraded. Never had a problem before. Tonight, I uninstalled Wormguard, then reinstalled with ZA and everything else shutdown. On reboot (everything running), I ran the first test file. The warning window came up. OK, fine. But when I clicked "OK", Wormguard threw an Illegal Operation Error. Later I'm going to try that file again with ZA shutdown.

 

Hi beetlejuice

Just out of curiousity did u go to the ZONELABS forum with this problem yet?




Snowbound

 

I had to put a rather embarrassing post on the Wilders board to get a positive response last time. Before the embarrassing post, they just wrote me off. I've been a really good mood since before Thanksgiving. Haven't really felt like ruining it by fighting with Zone Labs. I'm running Goback on my PC. I might check to see if I can run it back far enough to get the previous version back. I think I can.

 

I hear ya BJ

ZONELABS answer for everything is do a CLEAN INSTALL anyway.

U should be able to restore old version with GOBACK.

If all else fails u could try what my friend did with same problem as yours.( as posted in wormguard forums)



Snowbound

 

Hi All, I am new to this site/Forum.. so I hope I am not ruining your thread.... I have the trial version of ZAP and am planning on purchasing the program. Does the "clean" instal still apply for the trial version also? Any advice would be great... Thanks...

 

Hi ArchAngel_8

When u purchase your key u just paste it into your trial version.

No need for clean install.




snowbound

 

Oh, and welcome to Wilders

and Merry Christmas ArchAngel_8!





snowbound

 

Hey.. Thanks snowbound, and Merry X-Mass /Happy New Year to You and the other members of Wilders.....

 

Hi ArchAngel and welcome to Wilders....

A clean instal is always wise. I suggest that if possible, that you download the trial version on to a CD and then disconnect from the internet and do the instal after you have uninstalled your previous firewall. My ZAPro runs trouble free and works great.