WSA + FF + Gmail = small bug

Discussion in 'Prevx Releases' started by Pierrequiroule, Dec 17, 2012.

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  1. Pierrequiroule

    Pierrequiroule Registered Member

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    Location:
    Canada
    Hello,

    I noticed yesterday that the green lock on WSA Tray icon disappears when I log into my Gmail account. If I hover the Tray icon, it only says "Protected". If I double click on the Tray icon - which opens the user interface - and then close the user interface, the green lock comes back. If I then hover on the Tray icon, it says "The foreground window is protected by Identity Shield" - as it always should.

    Please note that:


    ​
    This happens only with Firefox (v17.0.1), whether I run it sandboxed or not. I don't get that bug with IE9.


    ​
    It doesn't happen with other https websites such as my banking site or Hotmail. (so far, it's only with Gmail).

    Anybody else is experiencing that?

    p.s.: I am currently running WSA v8.0.2.85
     
    Pierrequiroule, Dec 17, 2012
    #1
  2. Pierrequiroule

    Pierrequiroule Registered Member

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    Canada
    Unlike what I said in my previous post, I am now experiencing that issue with other https webpages... but not all of them!

    Anyone has an idea? o_O

    Thanks
     
    Pierrequiroule, Dec 17, 2012
    #2
  3. acooldozen

    acooldozen Registered Member

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    I believe it may be related to the 64bit version of your Browser in Windows 7. I had the same problem with Opera 64bit. You should likely open a support ticket to clear it up!?
     
    Last edited: Dec 17, 2012
    acooldozen, Dec 17, 2012
    #3
  4. Techfox1976

    Techfox1976 Registered Member

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    If it's a 64-bit browser, does WSA actually "officially" support 64-bit browsers?
     
    Techfox1976, Dec 17, 2012
    #4
  5. acooldozen

    acooldozen Registered Member

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    Not sure about FF, but somewhere I recall that Opera 64 bit was not supported. However I submitted a support ticket and after several log files submitted they tracked it down. Is working A1 now.
     
    acooldozen, Dec 17, 2012
    #5
  6. Pierrequiroule

    Pierrequiroule Registered Member

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    As far as I know, there is still no official 64-bit release of FF for Windows, and this is why I am running FF 32-bit on my Win7 x64 (I know of unofficial 64-bit versions based on FF, such as Waterfox and PaleMoon, but haven't yet tried it).

    I will follow your advice and open a support ticket.
     
    Pierrequiroule, Dec 17, 2012
    #6
  7. Triple Helix

    Triple Helix Specialist

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    Last edited: Dec 17, 2012
    Triple Helix, Dec 17, 2012
    #7
  8. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Native 64bit browsers aren't necessarily supported but I suspect the next release of WSA should improve support for them.
     
    PrevxHelp, Dec 18, 2012
    #8
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