windows explorer crashes when deleting a file

Hello All:

I have been a lurker here and have learned a lot - thanks!

Hope you can help me.

Via email, my daughter sent me a file with a .AIF extension. I downloaded it and right-clicked it to try do do a virus scan first and got: "Windows Explorer has encountered a problem and needs to close. etc., etc.".

So, I next tried to delete the file and same thing [windows explorer has encountered a problem . . .].

Then, I tried to delete it in Safe Mode with the same results.

I succeeded in deleting it by deleting the folder it was in [and then added the folder back in].

So, I did a full system scan using Norton Internet Security 2009 - it found nothing.

I also did a Google search for the file extension and found out from fileext.com that this is a Mac file.

Now, whenever I try to delete ANY file, or right-click any file, explorer crashes in the same manner.

UPDATE: I ran sfc /scannow at a command prompt and that also accomplished nothing.

I am running XP Pro SP2.

Any thoughts or suggestions are appreciated, or is it time to reformat and reinstall?

Thanks again,
Bob Miller

 

Welcome Rob,

Think you can follow along with the second method here - http://windowsxp.mvps.org/slowrightclick.htm?


Steve

 

Steve:

Thank you - that solved the problem!

The "culprit" was Novatix ExplorerPlus - a Windows explorer replacement program.

I will uninstall it and re-install it.

Again, Thanks and . . .

Best Regards,
Bob Miller

 

I've been work'in on ~ laughing ~ keeping my response counts down. Pleased to have been of service Bob.