Windows dead

Discussion in 'Acronis True Image Product Line' started by Ast3riK, May 29, 2007.

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  1. Ast3riK

    Ast3riK Registered Member

    May 29, 2007
    Well, hello

    ahm, I have a problem with acronis true imager server 9.1.
    Sometimes when I try to make a backup my windows machine (2000,XP,2003) just freezes. The process goes something like this:

    1 Information 25.5.200719:15 The "Full mywinmachine" operation started
    2 Information 25.5.2007 19:15 Analyzing partition 0-0...
    3 Information 25.5.2007 19:15 Analyzing partition C:...
    4 Information 25.5.2007 19:15 Analyzing partition C:...
    5 Information 25.5.2007 19:15 Create Full Backup Archive From: Disk 1To file: "\\backup\Images\mywinmachine.tib"Compression: NormalDescription: "Full --> mywinmachine"
    6 Information 25.5.2007 19:15 Pending operation 126 started: "Saving partition structure"
    7 Information 25.5.2007 19:15 Pending operation 129 started: "Creating partition image"
    8 Information 25.5.2007 19:15 Locking partition C:...

    and here it fails - locking partition C:
    After that, I can ping the IP of mywinmachine but if I move my mouse to see what is going on, I get blank screen - just win background color with no icons, no menu, no nothing and I have to hard reboot the machine. I've tried to update my SNAPapi but it didn't help.

    thx for help.
  2. jabouley

    jabouley Registered Member

    Jul 12, 2006
    Had a similar problem on Windows 2003 Server. Disabled support for VSS in Acronis and updated to the latest build. That seemed to cure the problem.

  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Ast3riK,

    Thank you for choosing Acronis Server Disk Backup Software.

    Please make sure you use the latest build (3920) of Acronis True Image 9.1 Server for Windows. To get access to updates you should first register your software.

    If updating doesn't solve the problem, please download the latest version of Acronis drivers, unpack the archive and install unpacked MSI package.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    - Replace C:\WINDOWS\system32\snapapi.dll with the one from the downloaded SnapAPI archive;
    - Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please make a screen shot of the Device Tree application the way described in this previous post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
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