Windows 2000 Server Reboots

Discussion in 'Acronis True Image Product Line' started by comvision, Jun 1, 2006.

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  1. comvision

    comvision Registered Member

    Jun 1, 2006
    I'm trying to perform a full backup of two drives onto a external USB drive located on another machine.

    The backup starts fine but after storing approx. 550MB of data the server reboots.

    I have tried this with schedules, manual full and incremental.

    This is a new purchase/install and I have the latest build.

    Any ideas ?
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello comvision,

    Thank you for choosing Acronis Server Disk Backup Software.

    Could you please clarify which one of the servers reboot (the local server or remote one)? Please create Windows System Information as it is described in Acronis Help Post. Also do the following in order to enable mini-dumps:

    - Right click on "My Computer" and choose "Properties";

    - Go to "Advanced" tab;

    - Go to "Startup" and "Recover Settings";

    - Choose "Small memory dump" in "Write debugging information" box;

    - Close all the dialog windows by clicking OK buttons.

    Now, please reproduce the system crash and collect the mini-dumps created. This will allow us to investigate the problem thoroughly. After that submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Aleksandr Isakov
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