win32 mebroot trojan removal

Discussion in 'ESET NOD32 Antivirus' started by The_Ghost, Aug 30, 2011.

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  1. The_Ghost

    The_Ghost Registered Member

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    Hello, since yesterday Nod32 keeps giving me warnings that i have Win32/Mebroot trojan on my computer, yet it can't delete it no matter how many times it tries.

    I downloaded the 'EMebRemover' from ESET's main website, it manages to detect the trojan, but it can't delete it.. it says that its a newer version of the trojan and therefore cant delete it.

    How can i remove it?
    And after i remove it, do i need to put a new file because i have been told that this specific trojan replaces a file in Win32...

    Thank you in advance.
     
    The_Ghost, Aug 30, 2011
    #1
  2. Cudni

    Cudni Global Moderator

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    submit it if you can
    kb.eset.com/esetkb/index?page=content&id=SOLN141
     
    Cudni, Aug 31, 2011
    #2
  3. The_Ghost

    The_Ghost Registered Member

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    I can't sumbit it to analysis... this option is grey on the Alert window that pops up because of that trojan and therefore i can't click on it..

    Please... i need help to remove this trojan :(
     
    The_Ghost, Aug 31, 2011
    #3
  4. lodore

    lodore Registered Member

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    eset has free phone support.
    check your country eset website for the phone number.
     
    lodore, Aug 31, 2011
    #4
  5. Cudni

    Cudni Global Moderator

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    Cudni, Aug 31, 2011
    #5
  6. siljaline

    siljaline Registered Member

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    Submit a customer care request since you are unable to remove the trojan.

    Was this the removal tool that you used and failed ? If so, inform ESET of this.

    Thank you.
     
    Last edited: Sep 5, 2011
    siljaline, Sep 5, 2011
    #6
  7. agoretsky

    agoretsky Eset Staff Account

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    Location:
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    Hello,

    Where is the Win32/Mebroot infection being detected on the computer?

    Regards,

    Aryeh Goretsky
     
    agoretsky, Sep 7, 2011
    #7
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