Discussion in 'General Topics' started by Kaupp, Dec 1, 2004.
It is a great place to provide support to their users and also serves as a Knowlege Base.
Well, there are many, many folks over in that forum getting quite frustrated at the level of (non) "support". There hasn't been a post from anyone at Acronis in at least a week... and the problems with their software are numerous.
The people who run this site and came to some agreement with Acronis should probably be aware of that. If they're going to check-in once or twice every month or so, I wouldn't be calling it "support".
Acronis Support posted just yesterday (my time zone).
Certainly there are indeed numerous threads asking critical support questions in the Acronis section here, and to be sure most threads are about problems people are having with the software (that is the nature of a product support forum), Acronis Support has been more active then your post states.
If you want to see the posting history of Acronis Support, just check the link in their profile showing all their posts:
If this is supposedly a support forum, I don't consider a reply directing the user to 'email@example.com very helpful! But even those have been few and far between lately. And I'm not the only one thinking that way:
I've sent two unanswered messages to their support email, a couple here, and I've run out of patience trying to get their product to work.
My only point here is that there are MANY unanswered messages in the Acronis forum and it appears that nobody from Acronis is monitoring the issues. A short "we're working on it but it'll take a month" is better than dead silence.
I had to go out and buy Norton Ghost since their product, right out of the box, would not work on a brand-new Dell 8400.
Thanks for listening/reading.
This is a worry, I have been watching the forum for a while, maybe they are just suffering from too much growth too quickly, and this if not managed well can cripple a business... Hopefully they will get on top of things in the not to distant future...
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