Where are the error codes list?

Dear Acronis support or whoever can help,

I have installed the new 2009 version of your excellent software under WINDOWS VISTA Home Premium. However, I see Event Log showing an error in step six of my Data Backup task. It reads "failed to consolidate backups" associated with Error code 1,049 (0xB0419). The last step (nr 7) states "Operation has succeeded". The same error appears in step 5 of my other event log for my System State Backup. Also followed by the last step reading "Operation has succeeded".

What exactly does that mean? What should I do then?

Thanks
Billy Cruysen
Santos, Brazil

 

Hello Billy,

Thank you for using Acronis True Image

Unfortunately, we do not have an error code list. I can suggest you the following:

- Launch the program;
- Tasks and logs, Log;
- Choose the log entry which contains errors and make right-click on it;
- Select save option and specify the desired location for the log file to save to;
- Attach the log files to your post, we will analyze them.

Also, what is the build number of your Acronis software? You can check it navigating mouse cursor to upper line of the program then press ALT + left mouse button -> Help -> About

Thank you.

--
Oleg Lee