What a pile of crap

Discussion in 'Other Acronis Products' started by Myrgee, Jan 11, 2006.

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  1. Myrgee

    Myrgee Guest

    I downloaded and installed this trial. What a mistake. I have never had more poblems with a piece of software in my life. Does anyone there test this software before release? My machine freezes, it has slowed down quite a bit, and constantly get this program has caused an error and needs to close.

    I can't believe they actually sell this.
  2. bodgy

    bodgy Registered Member

    Sep 22, 2005
    The freeze may be due to a problem with the malware shield that runs in the system tray.

    The workaround for me is to have updated to the latest video card software from NVidia for my 6600 card - I can now load Windows without it freezing so long as I have the Shield set at the minimum level.

    If you need the higher level, then the workaround I found is to have the Shield service start manually, rather than automatically - in other words once booted and logged on, I have to click on the Shield icon to start it running - after that the freezing is rare but happens occasionally.

    I believe it is a case of the Shield detecting the changes that XP makes when it boots up and tries to catch them. It may also be a software race condition.

    I agree that the workarounds shouldn't be required, but it might at least get you up and running.

  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Myrgee,

    Thank you for your interest in Acronis Internet Privacy and Antispyware Software.

    Could you please clarify what stage your computer has frozen at?

    Please create Windows System Information as it is described in Acronis Help Post and submit a request for technical support. Attach the collected information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread.

    We will investigate the problem and certainly provide you with the solution.

    Thank you.
    Kirill Omelchenko
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