Weird NOD32 5.0.94.0 & 4.2.71.2 Quarantine display bug !?

Discussion in 'ESET NOD32 Antivirus' started by Active, Nov 22, 2011.

Thread Status:
Not open for further replies.
  1. Active

    Active Registered Member

    Joined:
    Nov 21, 2011
    Posts:
    2
    I Uninstalled NOD32 4.2.71.2 with its own Uninstaller. Rebooted, then Installed 5.0.94.0 and now I've got a weird Problem with both Versions.

    The NOD32 5.0.94.0 Quarantine Tool shows (immediately after the installation) that 1 object is quarantined although there's absolutely nothing in it.
    I've already tried to uninstall it properly (safe Mode) with the ESETUninstaller 4.0.15.5 + Registry Cleaner but the behavior remains the same and now for both 5.0.94.0 & 4.2.71.2 . :blink:

    I'm using Windows 7 64 Bit SP1 (only one Account and with administrator privileges)

    Any suggestions about the cause ?
     
  2. stackz

    stackz Registered Member

    Joined:
    Dec 27, 2007
    Posts:
    586
    Location:
    Over the Rainbow
    Possibly the following file:
    Code:
    C:\Users\[your account]\AppData\Local\ESET\[sub directory]\Quarantine\INFO.NQI
    is not being deleted when you uninstall.
     
  3. Active

    Active Registered Member

    Joined:
    Nov 21, 2011
    Posts:
    2
    Thanks for your help stackz,
    but I've already deleted this directory manually and without success to resolve this Problem.

    In the meantime, I've created a Virtual Machine(with WIN 7 64Bit) then installed NOD32 4.2.71.2, uninstalled it and installed NOD32 5.0.94.0 to reproduce the behavior but everything was alright like it should.
    Seems like this Problem is caused by a previous Version of NOD32 maybe 4.2.71.1 or 4.2.67.10. The Fact is that I can't get rid of this Problem without reinstalling the whole OS and thats no option.
    There has to be a better way e.g. Proper uninstall Tool if the Problem is caused by remaining traces in the registry or elsewhere!?

    Any help is appreciated !
     
  4. stackz

    stackz Registered Member

    Joined:
    Dec 27, 2007
    Posts:
    586
    Location:
    Over the Rainbow
    Have you tried deleting the file using something like MoveOnBoot, or from a linux bootable distro?
     
  5. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,330
    I'd suggest searching for *.ndf and *.nqf files in the c:\users folder and deleting them manually.
     
  6. Thankful

    Thankful Registered Member

    Joined:
    Feb 28, 2005
    Posts:
    2,987
    Location:
    New York City
    I just downloaded new version 5.0.95.0 AV and my quarantine had files from a previous installation. Where do quarantine files reside on disk with Windows XP Pro/SP3?
    I would suggest Eset do a better job with its uninstall function.
     
    Last edited: Dec 8, 2011
Thread Status:
Not open for further replies.