Webroot causes problems in Windows 8. Prevent from Login

Hey all

The last 2 days have been very bad for me. Let me describe series of events.

I installed Webroot secure anywhere and everything went well. it was blazing fast ... super

Later when I rebooted the PC, win 8 said " wrong username and password". I was SHOCKED.

I just cant login even though i just login few minutes back. Moreover, i had set win 8 to auto-login so that it does not check net for passwords etc but login me straight away.


Anyways, I checked online and my LIVE ID password was correct. I could login to hotmail with same username and password. I was not surprised. I knew I was using correct password and username.


The only thing I could remember was installing webroot secure anywhere but I was 90% sure that WSA possibly cannot do that.

I tried so many things, nothing worked. Finally I tried system restore prior to installing WSA.

Next reboot , I was successfully able to login to Windows 8.


Now, I look to webroot forum, I found this topic :

http://community.webroot.com/t5/Web...-people-out-of-Windows-8-READ/m-p/17530#M1592


It describes exact same problem as I encountered. This is a very very High Risk problem

I am terribly disappointed with webroot software.

 

I guess it's a serious issue that I'm sure they'll fix quickly. Fortunately, I haven't had that experience when I tried WSA on Win8.

 

No problem whatsoever with WSA and WIN8 here.

 

Unfortunately, this caused lot of problems for me and many other perhaps. Even if it is fixed quickly, it cannot be ignored. We still remember similar cases by McAfee etc.

 

same problem here.. i did call microsoft. they couldnt do annything. so i did keep wait 2-3 days then Reinstall to windows 7.

 

im sure they are working on it.

a suggestion what about using a boot disc like something similar to the active@boot disk where you can remove your password from windows?? i dont know if that would work but it might be worth a shot.

 

I have no issues on both of my VM's running Win 8 Pro 32bit & 64bit with the latest versions of WSA and I have been Beta testing since the Win 8 Beta's with WSA without issues as I said at the Webroot forums.

TH

 

I guess it is due to specific local conditions (software? Hardware?). The difficult part will be to find the culprit. If it was a widespread issue the webroot community would be submerged by complaints

 

@ Nevis - Have you contacted the WSA support inbox? If not please do so then they can have a look to see if it is truly WSA or not causing this issue. https://www.webrootanywhere.com/servicewelcome.asp?

TIA,

TH

 

Sorry chabbo I missed your post, did you contact WSA support? If not please do so. https://www.webrootanywhere.com/servicewelcome.asp? I would like to see an answer to this from support.

TH

 

Did you allow the first scan to run completely?

I would think that for support to be able to help, they would need to see event logs and WSA logs. If the system restore killed that, it would make it really hard to diagnose.

It's also possible that windows or other updates occurred that caused or contributed to the issue. So yes, event and WSA logs would be important.

 

I agree. It would not be the first time that one of the Windows updates is causing a issue, even though we all agree at this point that it's still a mystery.
I wonder if the 64bit version of Win8 is involved in this case. Days ago, I tried WSA under 32bit without any problem.

 

In my 2 VM's Win 8 Pro 32bit & 64bit no issues entering my password and completely updated so I'm very curious also. Also one thing it's just Win 8 with Windows Defender and WSA-C and added Firefox nothing more on the systems.

TH

 

In my case, it was WSA av-only with WinDefender fully disabled from the start..

 

I kept Windows Defender on just to see how they interact and will turn it off one day.

TH

 

HI Triple Helix,

I did not contact WSA support as I initially thought that it was windows problem. Later i knew that it was perhaps WSA fault.

I could not wait for support as I need to access my PC urgently. I did a restore prior to WSA install and it worked.
Moreover, there were other people experiencing the same issue, so there was no doubt about that.

 

PM sent.

Thanks,

TH

 

JimM at the Webroot Community Forums has updated the thread about this issue: http://community.webroot.com/t5/Web...-people-out-of-Windows-8-READ/m-p/17696#M1623

HTH,

TH

 

I had this problem with WIN 8 beta. I was using a VM at the time, so I probably just did a restore and blamed it on the beta. Are the folks that are having issues using the production Windows 8 installed fresh, or are these upgrades from beta? (don't even know if that's possible, but just a thought)

I'll try to reproduce this issue.

BobR
Webroot

 

I have not had any issues with the Win 8 Beta's or the RTM's and they are both clean installs on my VM's and I do use Microsoft Passport ID to logon.

TH

 

I have reinstalled WSA and its working properly. I appreciate WSA people trying to help me out.
Hope I stay happy with my WSA journey since the beginning has not been well.

 

I was looking into the ticket in WSA community.

I thing I would like to add one thing:-

When I did install WSA and rebooted, I got Windows updates. Thats why I thought it was a windows issue first.

Now I see 5 people have reported this issue. Also the next time I installed WSA ( after doing a windows restore ), I got Windows update again.

However, this time I did not face any login issues.

Is it a coincidence that whenever you install WSA on Windows 8, you get some windows updates. ( I know this seems far unlikely but I thought any input given on this issue might help WSA engineers to fix the issue)