Webroot Acquires Prevx

And who knows .. maybe all that isn't necessary if Prevx get's rid of this evil webrootkit as it is supposed to! - This time it's no false alarm and working self protection is needed more than ever before.

 

Immunet is using the ASK Toolbar or has that changed?

TH

 

Get in the real world tobacco and construct an argument that stands up to scrutiny. Why exactly should they refund?
- The T&Cs were there for the buyer to read weren't they?
- There is a long history of small security vendors being bought out by larger ones isn't there?
- It's not common practice for a company to say "hey guys, just so you know, we might be buying this company" is it?
- Nobody has any hard evidence that the Prevx product is going to go downhill have they?
- Anybody that buys a multi-year subscription is trading off a lower price now for a more uncertain final outcome.

While I empathise with Overangry's feelings on this (or more his feelings about Webroot), Prevx haven't done anything wrong, nothing has yet changed in the product and it's doing what he paid for. If you somehow think that Prevx should be refunding subscriptions because some customers don't like the fact that they've been acquired by a company they don't like then you're living in cloud-cuckoo land. You can argue all you like about it at a playground level but that doesn't change the facts.

 

Also think of it this way, maybe they are going to fully put Webroots detections into the clouds where PrevX does its analysis and it will improve both products. PrevX other possibility's they are not bad too. From what I have seen Webroot has been making improvement's lately. I have been following there facebook page and they offer support there also, so for those worried about support it seems they are doing a good job there. Plus the PrevX support here has not just died instantly.

 

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You are confusing legalities with imprudent customer relations that makes Webroot/PREVX appear to be hard-assed and arrogant.

If I had bought a 3-year subscription and PREVX responded like that to me it would become a matter of principle and I would uninstall PREVX and pizz on Webroot/PREVX at every opportunity I had.

And that would be a sad result for all concerned because of the outstanding customer service I have always received from PREVX through its support representatives on this board.

I think its the suits at Webroot/PREVX that need to learn about the real world and not its disappointed customers.






.

 

Like 'what' exactly? The poster said Prevx don't see a reason to give a refund. And there isn't one. What next? Some customer doesn't like to color of the GUI? The product he bought and I bought is still the same one we paid for. If it changes for the worse then myself and others will vote with their feet and if I'd bought a multi-year subscription I'd too be looking for recompense. But nothing has so far changed!!!

 

Indeed - if there ever becomes a reason that justifies a refund (i.e. if the Prevx product/support quality suffers) we will of course provide one. However, this is not the case. I will still be providing support here, our support team will still be providing support in our inbox, we will still be actively developing our software... we are obviously not abandoning our several million customers

I imagine we will give a refund if absolutely necessary but isn't that insulting to everyone involved? If you want Prevx to remain as it is, why would you abandon it when it hasn't changed at all?

 

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Like PREVX's 15 non-malware research employees are going to be scattered between the USA and Austria to forever lose their PREVX identities and become merged with Webroot's development team, thereby losing their exclusive attention to refining PREVX, for starters.

Like I have no idea what PREVX will now become, the quality of its technical improvements if any, or if PREVX will even exist throughout the next three years and I would rather invest the money I gave PREVX in a competitor's 3 year subscription deal.

 

Which competitor?

 

et tu Brute

I love all you PREVX support guys, but sorry I believe you are wrong here. You too are relying on legal technicalities and not the customer's satisfaction. The only legal technicality that stands between PREVX and a class action suit is that damages are speculative now. But what about the customer's perception of Webroot/PREVX as a company committed to the satisfaction and fair treatment of it's customers? GET REAL! (plz no BS about TOS which mean little in the real world of litigation as the courts in the USA often totally reject adhering to them because of their one-sided take-it-all-or-leave it nature)

If you had a 3 year lease on a Mercedes that gave you the latest model every year and Ford bought-out Mercedes and you would now have to get your Mercedes serviced at a Ford/Mercedes dealership, maybe by a former Mercedes mechanic and maybe not. Would you be happy? Would you be happy knowing that your next year's model would be a Ford/Mercedes. Wouldn't you rather get your lease money back and sign a 3 year contract with BMW or Cadillac? If you had just bought a Mercedes would you be happy with the Mercedes service contract you bought that Mercedes sold you while it knew it was negotiating with Ford for a buyout given that you would now have to get your Mercedes serviced at a Ford/Mercedes dealership, maybe by a former Mercedes mechanic and maybe not?

Give the guy his refund. It's the right thing to do.

 

Main question here is :

Will new Prevx remain as stand alone product with current shape and format (branding (name) is not important ) or not ?

 

oh they using it too..Lol dont understand why security vendors do that...

 

I think the main issue is that this is not the first time a smaller security company is taken over by a larger one. It's just of all the previous times rarely has anything positive came out of it. So don't try to blow smoke up everyone's kazoo. This aint our first rodeo.

 

Symantec for one.

http://www.pcmag.com/image_popup/0,1871,iid=252910,00.asp

 

This is the million dollar question we all want the definitive and truthful answer to....will/might/won`t it happen ?

Forewarned is forearmed.

 

I don't understand why any vendor had to buy Prevx really?.
And I think Prevx could manage on there own. Though, I would feel better about this if some other vendor (than Webroot) would have bought Prevx such as Avast, Avira Or ESET.

But I guess Webroot gave Prevx an offer they couldn't resist (Unfortunately)

 

Everything we can say is always with limited information, so we just talk ~ Snipped as per TOS ~. Because we can..

Most of us probably aren't shocked that it was sold, even if we do believe it would survive and grow on its own. I do. When Prevx appeared, it was truly new. I don't think no one did anything even remotely similar except for Cyberhawk. The product was there, 'almost' sells itself.

But what puzzles me is, Webroot? Seriously?
I mean, if you said perhaps Avira, then i could see it. The old and advanced tech meets the new and advanced tech. You can marry both right now and plan for something of an evolution in the future, seeing as both have good teams who develop their own programs, and are on top of their game.
Where's the tech in Webroot? Maybe they offer solutions that i'm not aware of. I rarely hear about them and that's the truth.

It seems like a real deal for Webroot, and a poor one for Prevx. Bellgamin said it best,

 

Prevx has a grand total of 20 employees? With such limited resources, it’s a very good thing that they joined forces with a more established company in order to survive (and hopefully thrive).

 

Question ?

Are you happy with Prevx & PSOL right now ?

If so there's no immediate panic If & when things turn for the worse, then we can decide to jump ship, or not

 

Yup. Watch and observe. We might actually see Prevx become much better. Prevx 4 is soon in the building and perhaps even with extra detection in the cloud from Webroot (hey, I'm already making up rumors ). I am very excited to see what's coming to us, the paying customers (the rest of you can shut up ), in the next few months!

 

Waaaaaaaaaaaaaaaaaaaaaaaah!!

Cheer up!! Hopefully Webroot will continue with the two-per-month average OFFICIAL RELEASE game plan and maybe bust past the near-200 SOL "fixes" so far this year.

Attention Marketing - I suggest "New Prevxroot 2011: Now with A-Fix-A-Day Protection." If you use that, I get 10¢ a download.

 

Ah, finally we know why PrevxHelp never sleeps! - BTW .. this talent should come in handy during merger calamities!

But getting serious again: Are there any kind of changes planned, let's say putting the servers on US soil (that is if they are now in GB what I don't know?) and what will be the difference maybe for us users in terms of privacy protection? - Acronyms like CIA, FBI, NSA etc. come to mind and since Prevx pretty much stores everything about our files via MyPrevx this *could* be important to know as a paranoid wilders forum user?

And again, it would really help if some of the Prevx guys could make an official statement that Prevx agent software how we know it now will live (without forcedly added webroot-software that is!) in 2011, 2012 etc. Come on, you don't want to lose existing customers, or do you?

Solution for all that chatter here:
Have 2 products. The pure Prevx flavour and then the bloated thing for all those that have way to fast computers!

 

I already did jump off the ship and will jump off hitman's too if they continue to use prevxroot cloud

 

From Webroot's site:

Dick Williams, CEO at Webroot: " Prevx is the leader in cloud-based antivirus protection and behavior-based malware detection, which block threats before they can ever reach a PC or corporate network. This technology, combined with Webroot's innovations, customer service and support, will make it easy for consumers to stay protected online wherever they go, and easy for businesses to protect their employees and their networks."

It seems that they are pretty aware of Prevx's technological superiority. I had never seen such an statement from a company's CEO about a company they have just purchased in my entire live. "With my looks and your brains we will conquer Hollywood". Can you imagine Symantec's CEO saying "Now that we have purchased 'Xcompany' our customers can sleep well"?.

Seriously, I understand the doubts about this move, all of us have them. What I can't understand is the certainties, I cannot understand why we must assume that this is going to be a fail because Symantec bought this and Avg bought that.

And I cannot understand why we should leave Prevx right now, after so many praises to their support and they capacities. Now it's time to help them wipe out the competition with Prevx 4 beta testing for them. This way, if Webroot still has any temptation of disolving Prevx as a product, they'll think twice.

 

Goodbye.