web access protection malfunction

hi,
my ess 3.0 has a problem in web access protection
it says it is malfunctioning, i go to the configuration and click the box to enable it, the malfunctioning warning stays and if i go again to the configuration the enable box is not enabled :S

any solution?

sory for my english

 

Re: web access protection malfuntion

Reinstall , Clean installation.

1. Download fresh new ESS from whereever you got your version from , I personally won't post links
1. Uninstall your current version from Control Panel -> Add/Remove programs
2. Reboot the computer when prompted
3. Delete manually these three folders

- C:\Documents and Settings\All users\Application data\Eset
- C:\Documents and Settings\your user\Local Settings\Application data\Eset

4. Install again ESS . Use Typical install . Update after install . Reboot and report back your findings

 

Re: web access protection malfuntion

thank you for the help

ESS working for now

 

Re: web access protection malfuntion

You are welcome

 

Re: web access protection malfuntion

hi..
unfortunately i have to post here again for the same problem..
today web asccess protection is malfunctioning again..
reinstall wasnt the solution
what should i do?

 

There might be many possible reasons , but I am not sure . I am sorry .

Hope someone else can help you with this case

 

This is interesting as I have the same issue. Once i remove everything and then reinstall it works perfectly until I restart then I get the web protection error.

 

What other security software are you running along with ESS?? Did you use another firewall / antivirus prior to ESS other than NOD32??

I had the same problem coming from Comodo/nod32 2.7 to ESS, it kept giving me the same problem until I reinstalled and that did the trick. Of course It was my solution perhaps you won't have to reinstall....