Warning: Do not install PGP 8.x if ProcessGuard is blocking Driver/Services install!

Hi,

This bug is not the fault of ProcessGuard, but rather is the fault of PGP. However since some of you who have ProcessGuard may consider installing PGP 8.x at some future point in time, I felt this warning would be useful.

During setup PGP 8.x attempts to install a "PGPserv" service, and if its installation is blocked, upon reboot PGP will lock all keyboard and mouse input, and crash with an error message - thus rendering your system unusable.

So double-check to make sure you disable ProcessGuard's driver/service installation blocking before installing PGP 8.x

To fix this issue, if you have Windows XP, you'll need to boot into the Recovery Console, and rename all PGP*.dll files in your Windows\System32 directory to something else (perhaps add a "_" in front of each name). Then you'll be able to boot, and regain your mouse/keyboard functionality.

Best regards,

-Javacool

 

Re: Warning: Do not install PGP 8.x if ProcessGuard is blocking Driver/Services insta

Thanks Javacool.

I had PGP 8 installed first and then afterwards installed Process Guard with no problem.
That's good to know should I need to reinstall PGP.

 

Thanks for a very helpful post Javacool

 

In order gather entropy (necessary for key generation) PGP installs a filter on both mouse and keyboard. Blocking the install of the PGPServ will interfere with the filter and diable both mouse and keyboard input. (There are a number of ways to address this from remote desktop access to reinstalling the OS.)

Some more details are here (in the pgpforums).
http://forums.pgpsupport.com/viewtopic.php?t=1749