Vista SP1 upgrade

Does anyone know of any problems with Vista SP1 and Eset Smart security. I cannot upgrade to the latest version of Eset Smart Security I can download ok when I try to install a window pops up telling me the Windows Installer Service is not available and the installation stops. The data base upgrades automatically with no problems current version is 3047. I have Microsoft support working on the case.

Regards from Down Under

 

Hi !

Your Windows Installer might have gone corrupted . Vista SP1 is compatible with any ESET product for Windows.

Try these suggestions :

1) Windows Installer Clean-up utility
http://support.microsoft.com/kb/290301
When you run it , clean all possible enties of ESS

2) Open Start -> search for the Command prompt and run it as Administrator
Type msiexec.exe /unregister and press [ENTER]
Then type msiexec.exe /regserver and press [ENTER]

3) http://www.vistax64.com/470746-post1.html


Then , you can try to reinstall ESS

Note!
Before you start with these things , please use System Restore to create a restore point in case something fails and you need to revert back the changes

http://bertk.mvps.org/html/createrpv.html
http://windowshelp.microsoft.com/Windows/en-US/help/9f6d755a-74bb-4a7d-a625-d762dd8e79e51033.mspx
http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/

 

thankyou for your suggestions I've tried them and a dozen others including those on the Microsoft web site - none were successful. I've discovered the problem the installer file in windows/system32 has somehow two versions the genuine file which has a exe extension and another which has zero kb but no extension. The registry keeps pointing to the latter. Rename the file with no extension .old and the problem is solved the registry goes to the correct exe file. In my case I have only one file it is not the zero kb one it has no extension when I find out how to gain permission to rename it with a .exe extension I believe my problem is solved.
Regards from Down Under

 

Thanks for updating the thread!