Vista SP1 install fails

Discussion in 'other software & services' started by Coldmoon, Mar 18, 2008.

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  1. Coldmoon

    Coldmoon Returnil Moderator

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    Hi,
    I checked the list of issues that could lead to failed updates and I don't have any of the ones listed yet SP1 fails to install with an error I can't find any information on:

    Error details: Code 80073712

    Anyone have a clue or idea here?

    Mike
     
    Coldmoon, Mar 18, 2008
    #1
  2. sukarof

    sukarof Registered Member

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    I had the same problem. I have noticed, at least in my machine, generally vista updates fail very often. I often get the dreaded 80007B error. But then after a couple of weeks I can suddenly install them. Very annoying. I´ll just wait until SP1 appears as an automatic update....hopefully they have fixed it by then.
     
    sukarof, Mar 18, 2008
    #2
  3. ronjor

    ronjor Global Moderator

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    ronjor, Mar 18, 2008
    #3
  4. Coldmoon

    Coldmoon Returnil Moderator

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    This is the first time I have had an issue with Vista updates and nothing of any use yet in the communities link ronjor posted.

    I started a support ticket and will see what happens.

    Mike
     
    Coldmoon, Mar 18, 2008
    #4
  5. NICK ADSL UK

    NICK ADSL UK Administrator

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    You could try this update first mike ?

    Update for Windows Vista (KB947821)
    Install this update to enable future updates for Microsoft Windows to install successfully
    .http://www.microsoft.com/downloads/...e2-1aaf-4672-8951-4b7920f982e9&DisplayLang=en
     
    NICK ADSL UK, Mar 18, 2008
    #5
  6. sukarof

    sukarof Registered Member

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    The SP1 appeared on windows update. This time the install was ok. The download was only ~70MB so it only downloaded just what my machine needed and I guess that did the trick :)
     
    sukarof, Mar 18, 2008
    #6
  7. Coldmoon

    Coldmoon Returnil Moderator

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    Hi Nick,
    That update comes back as not applicable for my system and does not install. Further it was never offered through WU.

    Mike
     
    Coldmoon, Mar 18, 2008
    #7
  8. Coldmoon

    Coldmoon Returnil Moderator

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    Nick,
    The problem history shows the following:

    Mike
     
    Coldmoon, Mar 18, 2008
    #8
  9. ronjor

    ronjor Global Moderator

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    ronjor, Mar 18, 2008
    #9
  10. NICK ADSL UK

    NICK ADSL UK Administrator

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    I am making some inquires mike and if i can get any feedback with regards this i will let you know here :)
     
    NICK ADSL UK, Mar 18, 2008
    #10
  11. Coldmoon

    Coldmoon Returnil Moderator

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    Hi,
    No, I tried it, but same result

    Thanks Nick :)

    Mike
     
    Coldmoon, Mar 18, 2008
    #11
  12. NICK ADSL UK

    NICK ADSL UK Administrator

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    Hi mike :) This is all i have to hand at this time but will keep looking for you. You can check this link out also to see if you missed anything
    http://technet2.microsoft.com/Windo...701b-4565-868e-51d1ba47555d1033.mspx?mfr=true

    What Windows Update installation errors can CheckSUR potentially address?
    The following table shows a list of errors that users may receive when they try to install a Windows Vista update, and CheckSUR detects irregularities that it can potentially fix.

    Note These errors are typically listed in the %systemroot%\Logs\CBS\CBS.log file or in the CBS.persist.log file.
    Code Error Description
    0x80070002 ERROR_FILE_NOT_FOUND The system cannot find the file specified.
    0x8007000D ERROR_INVALID_DATA The data is invalid.
    0x800F081F CBS_E_SOURCE_MISSING The source for the package or file not found.
    0x80073712 ERROR_SXS_COMPONENT_STORE_CORRUPT The component store is in an inconsistent state.
    0x800736CC ERROR_SXS_FILE_HASH_MISMATCH A component’s file does not match the verification information present in the component manifest.
    0x800705B9 ERROR_XML_PARSE_ERROR Unable to parse the requested XML data.
    0x80070246 ERROR_ILLEGAL_CHARACTER An invalid character was encountered.
    0x8007370D ERROR_SXS_IDENTITY_PARSE_ERROR An identity string is malformed.
    0x8007370B ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME The name of an attribute in an identity is not within the valid range.
    0x8007370A ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_VALUE The value of an attribute in an identity is not within the valid range.
    0x80070057 ERROR_INVALID_PARAMETER The parameter is incorrect.
    0x800B0100 TRUST_E_NOSIGNATURE No signature was present in the subject.
    0x80092003 CRYPT_E_FILE_ERROR An error occurred while Windows Update reads or writes to a file.
    0x800B0101 CERT_E_EXPIRED A required certificate is not within its validity period when verifying against the current system clock or the time stamp in the signed file.
    0x8007371B ERROR_SXS_TRANSACTION_CLOSURE_INCOMPLETE One or more required members of the transaction are not present.
     
    NICK ADSL UK, Mar 18, 2008
    #12
  13. Coldmoon

    Coldmoon Returnil Moderator

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    Nick,
    I tried that per ronjor's post above but had the same result. WU will show a failed update and the problem reporting list gets bigger with similar entries as those I posted above.
     
    Coldmoon, Mar 18, 2008
    #13
  14. nanana1

    nanana1 Frequent Poster

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    Just updated mine, all is good here.:D
     
    nanana1, Mar 18, 2008
    #14
  15. NICK ADSL UK

    NICK ADSL UK Administrator

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    As i say mike i will keep a look out for a fix for you :)
     
    NICK ADSL UK, Mar 18, 2008
    #15
  16. ratchet

    ratchet Registered Member

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    I turned my notebook on around 5:30pm EST and the update was listed. So I started it. Update, install and reboot probably took close to an hour but it did go off without a hitch. The notebook has Home Premium and I thought it was a couple hundred mb download, however, I really didn't pay attention so I may be completely wrong.
     
    ratchet, Mar 18, 2008
    #16
  17. ronjor

    ronjor Global Moderator

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    Did you try the manual install of CheckSur contained in the link?
     
    ronjor, Mar 18, 2008
    #17
  18. Coldmoon

    Coldmoon Returnil Moderator

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    Yes, tried that one too
     
    Coldmoon, Mar 18, 2008
    #18
  19. Coldmoon

    Coldmoon Returnil Moderator

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    Re: Vista SP1 install fails [update]

    Hi Nick,
    It finally installed through WU. I sent in all the error reports and dumps through the problem reporting feature (60+). I can't find anything different between the times it failed and when it finally installed properly and am just glad it finally took.

    It will be interesting to know what your contacts say and thier insight into what might have caused the difficulties...

    Thanks
    Mike
     
    Coldmoon, Mar 18, 2008
    #19
  20. NICK ADSL UK

    NICK ADSL UK Administrator

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    Re: Vista SP1 install fails [update]

    Right mike some fellow mvp's suggest you try this

    80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT.

    Windows Update file corruption.

    Delete the file pending.xml under C:\windows\winsxs

    and/or

    Reinstall the Windows Update Agent

    A new version of the Windows Update Agent is available
    http://support.microsoft.com/kb/946928

    Also you can Run a disk check with "automatic fix file system errors" option
    selected. it will probably ask you to schedule the check for the next boot.
    Do it and boot. Do this at least 2x.

    hope this helps mike :)
     
    NICK ADSL UK, Mar 19, 2008
    #20
  21. Franklin

    Franklin Registered Member

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    Yep, getting that error here which is probably due to being a vLited Vista install with many files missing.o_O

    Only made and installed the vLited install dvd yesterday.Oh well, running super quick as is and you live and learn.:D
    Install Error.JPG
     
    Franklin, Mar 19, 2008
    #21
  22. strangequark

    strangequark Registered Member

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    I did a clean install on 2 boxes before applying SP1 and got the same error message. What was causing the trouble here was I tried to do the SP1 update without activating the install first, as soon as activation was done SP1 installed without any probs.
     
    strangequark, Mar 20, 2008
    #22
  23. Coldmoon

    Coldmoon Returnil Moderator

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    Re: Vista SP1 install fails [update]

    Hi Nick,
    I looked at that fix and others but am one of those who did not have the "pending.xml" file so could not delete it. My update history shows three failed SP1 install attempts and one successful attempt (obviously the last attempt...).

    It is installed now but the process was very rough at best...

    Mike
     
    Coldmoon, Mar 20, 2008
    #23
  24. NICK ADSL UK

    NICK ADSL UK Administrator

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    Re: Vista SP1 install fails [update]

    I'm glad it did eventually install OK :) There is thread here in which fellow MVP Mow Green tries to address some issues
    http://www.vistax64.com/vista-security/130074-error-code-80073712-a.html
     
    NICK ADSL UK, Mar 20, 2008
    #24
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