Vista & 3ware 9650se 4plw support

Discussion in 'Acronis True Image Product Line' started by minhgi, May 25, 2007.

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  1. minhgi

    minhgi Registered Member

    May 25, 2007
    There are no information about this raid controller been supported. I can create the backup image, but I can not restore. Acronis True Image 10 Bootable Cd build 4942 would not reconignize the raid device. When will there be a support for it?

    Funny thing, a Rep from Acronis actually does said that that the device is ready supported:

    Any advise is appreciated.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello minhgi,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure you have recreated Acronis Bootable Rescue Media after installing the latest build.

    If that doesn't solve the problem, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Please also collect the exact vendor and device names of the controller in question.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
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