virus in operating memory!! need help T_T

It says Operating memory - Win32/Rootkit.Agent.ODG trojan - unable to clean

and whenever i open firefox it crush. and i only can use internet explorer. and when i empty recycle bin. it keep asking if i want to delete "WINDOWS"
need help here please

 

try scanning with eset in safe mode and if still a problem try another av
see
https://www.wilderssecurity.com/showthread.php?t=243829
http://www.bleepingcomputer.com/forums/topic236835.html

 

what version of nod32 do you use?
upgrade to version 4 since it has better cleaning.
what operating system do you use?
post a sysinspector report
http://www.eset.com/download/sysinspector.php

im sure an eset mod will help you. do remember its the weekend so you may have to wait until monday for a reply from an eset mod.

if version 4 cant clean it and you cant wait for a reply from someone at eset try drweb cure it link in my sig.

 

I agree with Iodore that it's best to leave for an ESET Mod for Monday or until one chimes in on this thread.
Have you tried How do I run a scan in Safe Mode? http://kb.eset.com/esetkb/index?page=content&id=SOLN2272

 

Just my 2 cents -

This threat is so common in the region I live/work that you can't even imagine . I clean it off computers on weekly basis . I haven't seen such a common rootkit before . Anyway - NOD32 itself (not even v4) can't clean it . It can just detect it . ESET SysInspector does detect some of the hidden files (but some , not all) . There are so many additional files involved (perhaps they protect each other) . GMer can't complete scans sometimes . Other tools like Rootkit Revealer , too . Common programs refuse to start .The only thing that seems to help is Combofix (running renamed) . It successfully detects the files ,hidden services,drivers and deletes them with no problem. Not all files are detected sometimes but can be deleted with ComboFix script.

To be honest I haven't tried if ESET SysRescue can help or if NOD32 detects all the malicious files from a scan in non-Windows environment but with Windows running , ESET NOD32 can't clean this pest off on its own. Good news is it can at least detect the rootkit and notify the user .

P.S. The cents have become more than simply 2 , but ...

 

i'm using ESET NOD32 Version 4