username/password not accepted

Hi,

I purchased a 3-user license for ESET Smart Security on April 16th. To date, I still receive an error message when trying to update.

On all three PC's (two Vista Home 32bit 1 Vista Home 64bit) I have the following message in the Update section...

Virus signature database could not be updated, invalid username and/or password.

I have made sure I entered both correctly (cut and paste from email) but it will not work.

I noticed in another thread, a moderator asked the poster to PM him details of the transaction if he purchased through the US site and he would investigate. I purchased through eset.com and am located in Canada. Could someone help me out with this?

Thanks very much,

Tony

 

PM sent.

 

Hello,

Private message sent, too.

Regards,

Aryeh Goretsky

 

Less than 24 hours to respond and solve my problem. Now that is what support should be like everywhere.

Thanks for the quick resolution, very appreciated. All PC's updated and running smoothly.

Cheers,

Tony