User name and Password Problem

Hello All,

It seems that NOD32v2 for some reason is not accepting my user name and pass for updates. Funny thing is though that it shows updating this morning 9/5/2003 and then from there on out everytime it looked for new updates it was denied. Does anyone know what needs to be done to fix this? I appreciate any help. Below is copy of my current build and the update failure.

Time   Module   Event   User
9/5/03 23:11:41 PM   Update   Function: DownloadAuthorization, parameters: , return value: 401   
9/5/03 23:11:41 PM   Update   Update attempt terminated with error (Incorrect username or password.)   
9/5/03 23:10:12 PM   Update   Function: DownloadAuthorization, parameters: , return value: 401   
9/5/03 23:10:12 PM   Update   Update attempt terminated with error (Incorrect username or password.)   
9/5/03 20:14:47 PM   Update   Function: DownloadAuthorization, parameters: , return value: 401   
9/5/03 20:14:47 PM   Update   Update attempt terminated with error (Incorrect username or password.)   
9/5/03 16:14:29 PM   Update   Function: DownloadAuthorization, parameters: , return value: 401   
9/5/03 16:14:29 PM   Update   Update attempt terminated with error (Incorrect username or password.)   
9/5/03 12:13:31 PM   Update   Function: DownloadAuthorization, parameters: , return value: 401   
9/5/03 12:13:31 PM   Update   Update attempt terminated with error (Incorrect username or password.)   
9/5/03 0:05:42 AM   Update   NOD32 Antivirus program components have been successfully updated.   


NOD32 Antivirus System information
Virus signature database version:   1.501 (20030904)
Dated:   Thursday, September 04, 2003
Virus signature database build:   3899

Information on other scanner support parts
Advanced heuristics module version:   1.003 (20030703)
Advanced heuristics module build:   1031
Archive support module version:   1.003 (20030903)
Archive support module build version:   1056

Information on installed components
NOD32 For Windows 95/98[me=FireDancer]- Base[/me]
Version:   2.000.6
NOD32 for Windows 95/98[me=FireDancer]- Standard component[/me]
Version:   2.000.6
NOD32 For Windows 95/98[me=FireDancer]- Internet support[/me]
Version:   2.000.6

Operating system information
Platform:   Windows 98
Version:   4.10.2222 A
Version of common control components:   5.81.4916
RAM:   496 MB
Processor:   AMD Athlon(tm) Processor

Regards,
~FireDancer~

 

Did you recently renew your license? I did, and unexpectedly received a new username and password. After a short time with no problems, I began to get the same error messages as you - until I went back to the renewal confirmation email and re-read it (carefully this time ).

If this describes your situation, you'll have to change the username and password in the NOD configuration.

 

Optigrab,

Thanks for the reply... and to answer your question no I have not, I purchased about 2 weeks ago got the e mail and have not changed anything since. I did have to do a format though with my puter to add new HDD. I reinstalled all my software and added passwords where needed.

Wonder If I need to re download NOD32v2 and start over.
I would think I wouldnt have to though.

~FireDancer~

 

Hello Paul,

I have written to NOD and am waiting for a responce I will post back with the outcome

Regards,
~FireDancer~

 

Hi All!,,

I got a responce form NOD support ad thought I would let you know all is well once again . They tested my key codes in thier system and they worked fine, they also suggested that I try to re install NOD and see if that helped. I uninstalled NOD..cleaned out registry, reinstalled
and put in user codes all is working well. All I can think might of happened is that I might of deleted something in registry on last cleaning by accident . Just my opinion though. Thanks for the support Paul and all at Wilders,

Regards,
~FireDancer~