User Guide out of date?

Today I bought, downloaded and installed True Image Home v9 build 3,567

I see that both "Help" in the program, and also the User Guide (TrueImage9.0_ug.en.pdf) refer to a tool named "Manage System Restore".

This tool does not appear to exist on my version of True Image program. Has the program changed without an update to the help system, or am I not looking in the right place?

 

Hello e2bvisitor,

Thank you for your interest in Acronis Disk Backup Software.

Please be aware that System Restore "tool" mentioned in Acronis True Image 9.0 Home User's Guide and Help files is not an Acronis True Image, but Windows feature. You can find more information on what Windows System Restore is and how to use this feature in the respective Microsoft Knowledge Base Article. The reason why Windows System Restore is mentioned in Acronis True Image 9.0 Home User's Guide and Help files is that the current Acronis True Image version allows managing Windows System Restore, namely, turn it on or off. You can find more information on how to manage System Restore in section 10.3 of Acronis True Image 9.0 Home User's Guide.

If you have any further questions concerning Acronis software, please feel free to submit a request for technical support or post any of them on this forum. We will certainly try to help you in resolving any issues.

Thank you.
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Alexey Popov

 

e2bvisitor,

As Alexey said, System Restore is a Windows feature, but Manage System Restore is a TI 3567 Home tool.

It's on the very bottom of the main TI screen. If you don't see it, go to View>Toolbars >Tools. Select Tools.

 

Thanks, I should have maximised the TI window - the on-screen tools were hidden!

However, it seems strange that the "Tools" menu in TI does not contain all the tools that are shown on the screen (i.e. the Manage System Restore tool).

This would seem to be a simple cosmetic improvement for the next build.

 

Hello e2bvisitor,

Thank you for choosing Acronis Disk Backup Software.

If you want us to change the behaviour of Acronis True Image in any way or add some new features to this product, please feel free to post any of your suggestions in Acronis True Image WISH-LIST thread.

Thank you.
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Tatyana Tsyngaeva

 

I agree - didn't notice that before.

It's one of those easy to avoid glitches that hinder new users from building up the confidence, essential for working with software like TI.

Another one is using old wizard names in the newest User's Guide. The user is instructed to start the Restore Wizard, but he won't find it on the main screen, since it has been renamed (a few builds ago) to Recovery.

I like TI. That's why it makes me sad when I see it loosing hard-earned points on sheer trivialities.

 

It is more than strange, it is incorrect UI design. The menu should always contain the complete set of operations available.

I suspect it was an oversight on the part of whoever added the icon to the main window, in not adding it to the tools menu as well.

This is only a detail, but as has been said, one's impression of the product comes from a collection of such details.