Updating ATI Echo Workstation to Build 8319

Discussion in 'Acronis True Image Product Line' started by Pietmey, Jul 30, 2009.

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  1. Pietmey
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    Pietmey Registered Member

    Hello,

    i am trying to update ATI Echo WS. I could not uninstall Windows Agent and
    therefor i could not install the new version. Is there a tool to clean the
    whole machine from ATI?
    The installer says that the installation was quit befor the program could be installed.

    Regards
    Pietmey
  2. Acronis Support
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    Acronis Support Acronis Support Staff

    Hello Pietmey,

    Thank you for using Acronis Corporate Products

    We do not have a special tool to uninstall Acronis True Image Agent. You can do two things to uninstall Acronis True Image Agent:

    1) Launch the installation file of the program, choose the component you want to uninstall and select the Remove/uninstall option.

    2) Completely uninstall Acronis True Image Agent by means of Add or remove programs utility and reboot the computer.

    Check that the below items are deleted, if not, delete them manually.

    - C:\Program Files\Common Files\Acronis\TrueImageEchoWorkstation
    - C:\Program Files\Acronis\TrueImageEchoWorkstation
    - Delete \Documents and Settings\All Users\Application Data\Acronis folder (or \ProgramData\Acronis in Windows Vista)
    - C:\WINDOWS\system32\autoprnt.exe

    Run regedit and delete the following registry keys:

    * Windows 32 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Acronis (Windows 64 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis)
    * Windows 32 bit: HKEY_CURRENT_USER\Software\Acronis (Windows 64 bit: HKEY_CURRENT_USER\Software\Wow6432Node\Acronis)
    * HKEY_CLASSES_ROOT\.tib
    * HKEY_CLASSES_ROOT\.tis
    * HKEY_CLASSES_ROOT\tibfile
    * HKEY_CLASSES_ROOT\tisfile

    Reboot the computer.

    Thank you.

    --
    Oleg Lee
  3. Pietmey
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    Pietmey Registered Member

    Sorry,

    this does not help. The installer does not give me an option to deinstall.
    So i deinstalled it manualy as described. But the behaiver after reboot
    is the same as before!

    What else can i do?

    Regards
    Pietmey
  4. Acronis Support
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    Acronis Support Acronis Support Staff

    Hello Pietmey,

    Thank you for your interest in Acronis True Image 9.0 Home

    Use the following KB article to completely uninstall Acronis True Image Echo Workstation including all its components from the computer.

    Let us know if the issue persists.

    Best regards,
    --
    Dmitry Nikolaev
  5. Pietmey
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    Pietmey Registered Member

    Hello,

    problem still exists. Everything can be reinstalled well except
    Windows Agent. Installer stops in the beginning before asking
    any options.

    Without agent i can not use this software the intended way!
    Maybe you can send a debug version of the agent installer
    to narrow thing down.

    Regards
    Pietmey
  6. Pietmey
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    Pietmey Registered Member

    Any news?
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