Update suddenly asks for a password

This is new, NOD32 has been running flawlessly since installation months ago, but suddenly just started asking for the password. Cut-and-paste from the registration Email doesn't work either. Does anyone know what might be causing this, and what might be the fix?

It is *very* annoying that there is no voice tech support, and that the sites support is limited at best. The product is quite nice though.

 

Hi there, please send the Username and Password to me in an email and I will check it.

blackspear @ wilderssecurity.com

Cheers

 

where are you? We offer voice tech suppt to our clients, as does Eset in the USA directly...

 

Blackspear: I don't know how these forums work and such, and I am not in the habit of giving passwords out. No offense meant, I hope none is taken.

Nice photos, by the way! I followed the link

Cheers!

webyourbusiness: I am in Washington State, but if there is a direct phone line to Eset I didn't see it. Doesn't mean I am not blind, but I did look for one for a while.


Thank you both for the replies

 

I'm a member of staff, but that is your choice.

Fill out the form located HERE and a ESET Support Engineer will test your UN and PW.

Cheers

 

Customer Service


Their support contact info is under "Company" - then "Contact" - not "Support"...

For questions with downloading, installing NOD32, username and password, and credit card or payment.
By phone +1 619.876.5400, press 3


or - if you purchased from us, we offer phone support: 970-744-7300, press 2, then 1 I think (long time since I used the phone menus)....

hth

Greg

ps - you would not go wrong by providing Blackspear your AV number and password... he's kind of trustworthy...

 

Ahh, ok, I saw that you were a board moderator, but did not know if you were staff.

 

Doh! Well I feel a bit dumb now

I am kinda getting that feeling I guess I see enough of this stuff that I am a bit jaded.

 

Ok, just an update for anyone that cares:

Turns out my license expired, so I renewed and all was well. The program itself never told me that it had expired, and other than the password popping up there was no indication at all.

To make matters worse, the Email address I used to purchase the software was no longer in effect, so I was not receiving notices that way either.

Anyway, just thought I would pass that along in case it helps anyone.

Thanks again for all that replied

 

You are welcome, glad to see you have it sorted out.

Cheers

 

Glad it all worked out, I would have trusted Blackspear with your username too.