Update and PrevX completely disappears

I tried to update manually via the GUI and the process started, but after the tray icon disappeared (which I expected) the update seemed to completely fail and PrevX had apparently uninstalled itself - nowhere to be seen.

An empty folder in the Program Files directory remained, but the program itself just disappeared.

A reinstall fixed this with no problems, but this has happened in the past and was wondering why it happens and what I can do to prevent it from happening again ?!

(W7x64)

 

Could you let me know where you updated Prevx from? If updating the 64bit version, you should ensure that you're using the 64bit installer (from http://info.prevx.com/download.asp?grab=prevxcsi64)

Thanks for the information!

 

It also happen to me but a reboot always fixed it for me so the next time try a reboot after updating to see if that solves your problem!

TH

 

Thanks for the replies....

@Triple Helix...I will try a reboot the next time it happens (IF it happens again)...it usually works when I have done it before, but have used the Betas in the past and sometimes it has updated automatically, sometimes not.
I haven`t kept a mental log of which versions I have had installed and at which times it has failed.

@Joe: I got the "online" installer from here this time today..
http://info.prevx.com/downloadcsi.asp

It recognised I needed a 64bit ver. and downloaded it automatically. I have never used that installer before, always going for the specific installer.

It wasn`t a massive problem, but might have confused some people ?
I just noticed it was unusual today as I don`t normally need to reboot.