Uninstall Problems

Discussion in 'Other Acronis Products' started by Jersey Community, Nov 10, 2005.

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  1. Hello,

    I have been trying to uninstall Partition Expert 2003. After I say yes to the warning message about completely removing all files, Partition Expert causes a Windows Blue Screen with the error in ntoskernal. After rebboting the sdever works fine. Any help on how to remove this program wouldbe very helpful.

    Thank You,
    Jersey Community
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Jersey Community,

    Please proceed the following instructions on how to manually uninstall Acronis Partition Expert 2003. Please be aware if you use more then one Acronis software then your second (or third) Acronis program will be partly deleted too.

    Windows 98/Me:

    - Run regedit and delete
    - Delete \windows\system\iosubsys\snapman.vxd
    - Delete \windows\system\snaphlp.vxd
    - Delete \windows\system\snapapi.dll
    - Delete \Windows\System32\autoprnt.exe if it exists
    - Delete \Program Files\Acronis
    - Delete \Program Files\Common Files\Acronis
    - Delete the Desktop icon and Start menu shortcuts
    - Reboot the computer

    Windows 2000/XP/2003:

    - Delete snapman value from
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters
    - Delete snapman key from
    - Delete the following registry keys:
    - Delete \Windows\System32\autoprnt.exe if it exists
    - Delete the following folders:
    \Program Files\Common Files\Acronis
    \Program Files\Acronis
    - Delete the Desktop icon and Start menu shortcuts
    - Reboot the computer.

    Thank you.
    Semyonov Vasily
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