Uncomforatable Fact KB2286198 - move back to 4.2.40 now

Discussion in 'ESET NOD32 Antivirus' started by jimbo1199, Aug 3, 2010.

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  1. jimbo1199

    jimbo1199 Registered Member

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    the latest version EAVBE 4.2.58 has two significant CRITICAL problems
    both in X86 and X64 win 7 - it freezes on install of KB2286192 (5 machines experience)
    Windows update does not install - freezes during shutdown requiring hard reset , update gets pending status IF it boots...
    one machine blue screen of death - had to do system restore

    did not occur on 4.2.40 machines

    While you may get through by disabling EAVBE during the update, I have strong indications that reverting to 4.2.40 is a better option.

    save your settings (advanced setup top left)
    Uninstall ESET(BE) 4.2.58
    uninstall the pending windows update KB2286192
    Install ESET(BE) 4.2.40
    load your settings
    install the Update withoput problems
    Agitate ESET to remove 4.2.58 from release

    See also issue with Intel storage matrix on Server 2008 problems with this release
     
  2. Cudni

    Cudni Global Moderator

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  3. jimbo1199

    jimbo1199 Registered Member

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    Tested on one machine and with 5338 it does allow KB 2286198 to install.
    but Ill stick with 4.2.40 for now...
     
  4. jimbo1199

    jimbo1199 Registered Member

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    Another machine still would not allow the Update but with "different" hangs on reboot with 4.2.58 and the latest update - so it is not solved - yet.
    I was able to update by rebooting and disabling ESET to do the update

    Please note the issue is NOT fully resolved..
     
  5. JeremyWW

    JeremyWW Registered Member

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    Similar here (W7 Ult. 32 Bit) in that Windows hung after the initial reboot instruction, but after a hard reboot with the reset button the update completed successfully on restart as confirmed by the Windows update history.
     
  6. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    This issue should be addressed if you are on virus signature database 5338 or later. If you have a computer experiencing this problem which is on a newer signature level, please let me know.

    Regards,

    Aryeh Goretsky
     
  7. siljaline

    siljaline Former Poster

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    Last edited: Aug 4, 2010
  8. Marv Gordon

    Marv Gordon Registered Member

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    This is still an issue. Re-produced on 3 Windows 2008 Server Standard X64.

    All at 5348.

    Workaround: Turn off realtime scanning just before restart. Configure updates will not hang.
     
  9. siljaline

    siljaline Former Poster

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    Please refer to this post

     
  10. Marv Gordon

    Marv Gordon Registered Member

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    As i posted... I'm at 5348..... Aryeh will hopefully see this...
     
  11. siljaline

    siljaline Former Poster

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    If you would like to be sure Aryeh reads your post, send him a private message

     
  12. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    If you are experiencing problems after the installation of virus signature database 5338, then it could be an unrelated issue. I would recommend contacting ESET's technical support directly at +1 (866) 343-3738 or by using the support form on their web site in order to begin investigation by one of ESET's technical support engineers.

    Regards,

    Aryeh Goretsky
     
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