Hello, I renewed my NOD32 License a few days ago and are now unable to update. Every time it tried to auto-update, I get an error message stating "incorrect url specified" This occurs regardless which address I choose for updating...even if I select "choose automatically". Still occurs even after reinstall. Any ideas? thanks, Shelby
If that happened to me, I would reinstall, making sure I didn't touch the default settings for updating. Uninstall, delete the Eset folder in Program files, and reinstall.
Shelb, According to the Eset FAQ, If it doesn't look like any of those items are pertinent, I would perform an uninstall, delete all the relevant folders (C:\PROGRAMS\ESET and all subfolders) that remain, download a fresh copy of the NOD32 install program, and try one last time. If that didn't work, I'd contact Eset directly. Blue edit - beat me to it ronjor!
Hi Shelby, I suggest you save the HKLM\Software\Eset branch from the registry to a file and send it along with the Event log from your NOD32 Control Center as well as a link to this thread to support@eset.com
Hello, Thanks for the responses. Sorry for the delay in checking back in. I will finally have some time to tackle this tonight. To answer your questions: I renewed the license and was sent a new user name and password which I pasted into the appropriate places. I think I was able to get one update before the error started occurring. I did try a complete reinstall with a fresh copy of the programs from the Eset website. Even tried a reinstall where I deleted the program directory and registry branch after uninstall/before reinstall. This evening I will send along the requested information per Macros repsonse. Thanks for all of your help! I will update this thread once get in touch with support.
I would run a FULL system scan with a "Good" Antispyware App. These are MY personal favourites listed in Effectiveness againts Spyware: Counter Spy - www.sunbelt-software.com Microsoft Antispyware beta - www.microsoft.com . . . . Adware - www.lavasoft.de Mark Nod32UK Support
Thank you for the advice. I scan with Ad Aware, Spybot S&D, and the MS Program regularly and are clean. I am still encountering the same problem despite the registry fix that you provided....