Unable to update

Discussion in 'ESET NOD32 Antivirus' started by _Logan, May 1, 2008.

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  1. _Logan
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    _Logan Registered Member

    ESET won't update the virus database, each time it tries it says "Virus signature could not be updated" and below "An error occured while downloading update files".

    I've uninstalled, and reinstalled... but it didn't fix it. The update server is set to be selected automatically also.

    Any ideas?
  2. The Hammer
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    The Hammer Registered Member

    If you are using any other security programs can you update them? Also provide more info on your computer and OS.
  3. _Logan
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    _Logan Registered Member

    Not using any other security programs, no.

    Sorry, I'm on Windows XP SP2.
  4. Philippe_FR22
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    Philippe_FR22 Registered Member

    Hello,
    I encountered same problem after upgrading from 3.0.642 to 3.0.650. There is one post here dealing with same problem and it is mentionned to clean update cache. You will find this in advanced configuration tab... That was ok for me !

    Regards
  5. ASpace
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    ASpace Guest

    @_Logan

    If the above suggestions don't work , a clean reinstall is the next step to try.

    1. Download fresh new version of ESET NOD32 Antivirus 3.0 from
    http://www.eset.com/download . Make sure that you choose the correct version.

    2. Uninstall your current version from Control Panel
    3. Reboot the computer when prompted
    4. Delete manually these folders:

    - C:\Program files\ESET
    - C:\Documents and Settings\All users\Application data\Eset
    - C:\Documents and Settings\~username~\Local Settings\Application data\Eset

    5. Reinstall your ESET software using the file you downloaded in step1 . Use typical install. :thumb:
  6. Philippe_FR22
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    Philippe_FR22 Registered Member

    Hello,
    Maybe you are right... But the "above suggestion" I posted just before worked for me... Now, probably cause is different, if not...
    Regards
  7. ASpace
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    ASpace Guest

    Hi Philippe !

    I know , your post describes something that will most likely help . I posted just in case it isn't enough . Reinstalling the probgram and deleting the folders will also clean the update cache :thumb:
  8. _Logan
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    _Logan Registered Member

    @Philippe,
    Your solution didn't work, thanks anyway.

    @HiTech_Boy,
    That did it! Thanks so much! :)
  9. Philippe_FR22
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    Philippe_FR22 Registered Member

    Ok thank you for your feedback.
    Regards
  10. Philippe_FR22
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    Philippe_FR22 Registered Member

    You're welcome, no problems :)
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