Unable to uninstall Acronis True Image Workstation

Discussion in 'Acronis True Image Product Line' started by Itene, Jan 2, 2006.

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  1. Itene

    Itene Registered Member

    Jan 2, 2006
    Hi all and Happy New Year :cool:

    Im trying to install the latest version of Acronis True Image v8. but i get an error msg when im trying to install the new new version or repair the old:
    "The installer was interrupted before Acronis True Image Corporate Workstation could be removed. You need to restart the installer to try again."
    Ive tried to repair and uninstall from the previous install .exe file with no luck, tried the same with the newest version.
    Ive tried the manually remove the program following the instructions from this post: http://www.wilderssecurity.com/showpost.php?p=376168&postcount=13 , but that didnt help either.
    I did get an error msg the first time i tried to uninstall the program: Error code 2356

    Hope some one can help me further here cause i need this program to work!! ;)
  2. coppertrail

    coppertrail Registered Member

    Jul 18, 2004
    Download and install this app and see if you can rip the Acronis package out of the machine. It's worked for several apps on my machine in the past.
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Itene,

    Thank you for choosing Acronis Workstation Disk Backup Software.

    Could you please do the following?

    - Launch the product installation file;

    - Right-click on the "Install Acronis True Image" button and select "Extract";

    - Select the path for extracting the component and click "Save";

    - Go to the Run prompt (Start -> Run) and issue the following command:

    msiexec /i msi-name /l*v log-name

    Where msi-name is the name of the file you extracted in steps 2-3 and log-name is the path and the name to the log file you want to save the output to;

    - Reproduce the problem and collect the log file created during the installation.

    Please also create Windows System Information as it is described in Acronis Help Post.

    After that please submit a request for technical support. Attach the collected log file and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Kirill Omelchenko
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