Unable to resize partition - Not Enough Memory

Hi,

on my system (Windows XP Pro SP2) I seem to be unable to resize any given partition on either of my two internal drives nor on my external USB 2.0 drive. However, when I use the bootable CD, it works. The error I get is that DDS believes there isn't sufficient memory available (machine has 2GB with approx. 1.5 GB available when I launch the application)

I'm using DDS 10 #2089

I have already sent a support request to customer support (however I haven't received any ticket number, yet) including all reports.

I'm just curious whether anyone else has experiences this

Regards

Kai

 

Ok, now that I have registered an account, maybe someone could answer the question? Still, I haven't received anything from customer support.

Regards

Kai

 

Join the Club.

I am sitting in your exact same shoes. Spent the cash, installed the product, attempted to resize partition received error on Not Enough Memory. Attemped to split partition and recieved same error. contacted support via email form and 72 hours later no response.

Brian

 

This is Bullshit.... Not one response to my question either....

 

I just spent some time installing this software on another machine and the not enough memory issue seems to actually not be case specific, but program specific.

 

There is a sudden lack of Acronis here, I wonder as they were here answering over Christmas, if they might not be off celebrating Eastern Orthodox Christmas (given the Eatern European names) - that might account for the lack of response.

Colin

 

It's a shame. All online reviews and the german print reviews in magazines I care about saw Acronis in front of the yellow competitor (in either case: Imaging / Partition Handling). Given this and the price advantage made me shift over to Acronis.

The first thing I didn't know / like was that the Linux Boot CD wouldn't work properly on my machine w/o "acpi=off noapic" (which I found out later searching this forum - maybe should've RTFM though, I don't know), and then the Windows version of DDS can't perform any job on my machine (even when running as Administrator).

Now it seems as if support has disappeared....

I start to believe that I should have spent a bit more on the upgrade fees for the other two products I was using before. Yes, I could have run a trial period, but I did believe all reviews

Looking forward to hearing from Acronis regarding the DDS problem

Kai

 

If you email Acronis support with your licence #, you can ask them for a link to a acpi=off noapic image.

When you say it can't perform any job - what does/doesn't it do?

Don't forget nothing happens until you press the chequered flag to commit the operation.

Somewhere on here, I posted about having to download the other scheduler file, installed that and DD ran OK from then on.

Colin

 

Well DDS always comes back with the "Not Enough Memory" error message. Whatever I try to do (create, move, resize partition). Yes, I have clicked the flag to make my changes permanent

Other scheduler file? What does this mean? I will look for the thread post then to find out.

Thanks for your help

Kai

 

Hello all,

Thank you for choosing Acronis Partition and Disk Managing Software.

Please accept my apologies for the delay with the response.

Please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.
Please submit a request for technical support once again. Attach the collected file to your request along with the link to this thread.

We will investigate the problem and try to provide you with the solution.

Could you please let me know your Acronis request # (e.g. [Acronis #123456]) which was sent to you in autoreply to your letter? I will find out the reason for the delay. If you have not received an autoreply then please send me a Private Message containing your e-mail address.

Thank you.
--
Kirill Omelchenko

 

Starting to get a bit annoyed at this...

As the above user I can't either partition due to lack of memory... Found this tread and the posted link to Drivers posted by your Support but the link does not work... How will I get my product to work or should you be refunding me since the product doesn't fulfill it's promises...

 

Kirill,

submitted another customer support request and PMed you.

Anything you can tell me? I haven't received any feedback from customer support, yet, and I feel a bit let down at the moment.

Regards

Kai

 

Hello Togge and Kai,

Thank you for choosing Acronis Partition and Disk Managing Software.

Could you please submit a request for technical support with the subject indicating that you wish to contact Kirill Omelchenko? I will provide you with the latest version of Acronis drivers and further instructions.

I have replied on your request. Please let me know if you have not received my reply.

Thank you.
--
Kirill Omelchenko

 

Received your email fine and just replied.

Looking forward to your response

Regards

Kai

 

One more user waiting for Acronis to fix this problem!!

On an old Win98 we have one System-Partition on C: (19GB FAT32 LBA, 9GB Free).


Downsizing C: to 10 GB fails, Creating a new Partition D: (logical) of 9 GB, taking space from C:, fails.
At the beginning it seems to work, but after processing and rebooting it happened nothing!!
Protokoll: Process terminated by user; as written above (using build 2089).

In preparation to this job we did a defragmentation a Disc-Scan; all fine.

Reading the thread above, we installed the Acronis-drivers, first without logfile....No changes!

After activating the logfile, the behavior is even worse.

Creating a Partition stops with an Error: There is not enough space !!??

Resizing C is not allowed; no space avilable !!??

Prozessing is not reachable, writing a logfile not possible,snapapi.log remains unchanged !!!

After deactivating the logfile we reach the boot and "go to the beginning"!!

Unfortunately we have no burner to make the "workaround".


OOOOOOOpps - We submitted three requests to the Technical Support with details !

wodey

 

Hello wodey,

Thank you for choosing Acronis Partition and Disk Managing Software.

Could you please let me know your Acronis request # which was sent to you in autoreply to your letter? I will find out how the investigation of your issue is going.

Thank you.
--
Kirill Omelchenko

 

Hi Kirill,
thanks for your answer!

Because the "update-behavior" is some tricky, I have been wrong,
that the snapapi.log didn' change.

The drivers overwrite the logfiles with the standard-header on
activating and on DEACTIVATING the log!!

I checked the file AFTER DEACTIVATING the log-mechanism.

Of course you know this, but it may be a hint for others.
The best way is to change the name immedately after the test and
before making the zip.file.

My request-history:
# 455214
# 457377
# 458516
And now the last one with the right logfile, okay?

Thanks in advance
wodey

 

Sorry,

the last request was # 459577
wodey

 

Hello wodey,

I'm sorry for the delayed response.

As I can see, our support engineer Yuri Lavor is already working on your issue. Please wait a response from him. He will certainly provide you with further instructions.

Thank you.
--
Kirill Omelchenko

 

Hello-I have Disk Director 10.0 ,ver 2089 installed.In attempting to resize partition C (decrease space) and increase G partition space, clicking submit resulted in a bad blocks alert and no change. I have received a #465007 on this issue and later sent a file attachment.

 

Hello wardell1,

Thank you for choosing Acronis Partition and Disk Managing Software.

As I can see, our support engineer Aleksandr Isakov is already working on your issue. Please send him the requested information and he will certainly provide you with the further instructions.

Thank you.
--
Kirill Omelchenko

 

Hi there,

still waiting for a new patch ?? !!

wodey

 

Hello wodey,

Please check your hard drive for errors by doing the following:

- Go to the Start->Run;
- Enter the command "scandskw" and test all your drives.

You can take a look at this Microsoft Knowledgebase article describing this ScanDisk tool usage.

After that please create Acronis Report once again and send it to us as a reply to the latest Yuri's letter.

Thank you.
--
Kirill Omelchenko

 

Hi all together,

is there anyone in the thread who got a
resolution for his problem

wodey

 

I've been told the next version would fix the problem

Kai