unable to remove old Anti Virus program (Norton)

Hi there!

On this machine there are two setups going somehow for the purpose of Virus checking. It's Norton (The old scanner, was removed but something went wrong during that uninstall.)
I did not know this and I installed NorMAN AV and the norMAN firewall.

Can somebody tell from this HJT-log if and perhaps how to remov Norton completly ?

We hope so, here it is:

Thanks again!

Frans

 

Hi Fraha,

This should do it:
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606

Regards,

Pieter

 

Well, we are certainly gonna try this

Thanks again

Regards,

Frans

 

It worked! (off course, I might add)

Thanks!

Regards

Frans aka Fraha

 

Good to hear.

Pieter

 

Hi there. After this removal, i still see some things I don't like. not sure about them. Can some soul tell me those are ok?

The real question above this all is "Is Norton totally gone now" but did i take on something else?
When I got to this machine, the firewall (norman) was disabled and I could not tell how. all settings where good. adter fiddling around a bit in the setup that came back OK again, strange. Never seen that with Norman's firewall!

Here's the log and thanks in advance!

Logfile of HijackThis v1.97.6
Scan saved at 14:09:03, on 3-2-2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Norman\NVC\BIN\Zanda.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\NORMAN\Nvc\BIN\ZLH.EXE
C:\WINDOWS\System32\ctfmon.exe
C:\NORMAN\Nvc\BIN\NYMSE.EXE
C:\NORMAN\Nvc\BIN\NIP.EXE
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\United Devices\UD.EXE
C:\NORMAN\Nvc\BIN\NVCSCHED.EXE
C:\NORMAN\Nvc\BIN\nipsvc.exe
C:\Program Files\United Devices\ud_6800466.exe
C:\NORMAN\Nvc\BIN\nvcoas.exe
C:\Program Files\United Devices\ud_6800466_0.dir\ud_ligfit_Release.exe
C:\NORMAN\Nvc\BIN\cclaw.exe
C:\NORMAN\Nvc\BIN\NJEEVES.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Norman\NPF\npfmsg.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Install\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.startpagina.nl/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.wanadoo.nl
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Koppelingen
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"

it's about these two lines, is it norMAN or norTON?:

O4 - HKLM\..\Run: [Norman ZANDA] C:\NORMAN\Nvc\BIN\ZLH.EXE /LOAD /SPLASH
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - Startup: Outlook Express.lnk = C:\Program Files\Outlook Express\msimn.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Startup: UD Agent.lnk = C:\Program Files\United Devices\UD.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: NPF Messenger.lnk = ?
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.wanadoo.nl
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Besturing) - http://a840.g.akamai.net/7/840/537/2003080601/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37940.4865393518
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {DE591B16-A452-11D6-AED1-0001030A4E46} (PBGNX Control) - https://gto.postbank.nl/GTO/PBGNX.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab

 

Hi Fraha,

Two leftovers in the registry from NAV:
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)

O3 - Toolbar: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)

You can have HijackThis fix those with all other windows closed.

The two you quoted are nVidia related (videocard)

Regards,

Pieter