Unable to open SpIDer Guard setting window in DrWeb!

After uninstalling McAfee VSE 8.0i and installing DrWeb 4.32b, I just couldn't get the SpIDer Guard setting window to open. I've tried both about 3 months old DrWeb 4.32b installer and the newest one, but no success. I tried to open that window via "Start ----> Control Panel ----> SpIDerGuard (= icon)" ,

from "TaskBar ----> Spider(= icon) ----> Control" and finally

from "Start ----> All Programs ----> Dr.Web ----> SpIDerGuard (= icon)".

but no setting window opens. Obviously my McAfee uninstalling was too rough because I manually deleted some Network Associates folders because the uninstalling process interrupted. Can I correct this missing link to that setting window?

Here you have what I tried to open.

PS. My system is WinXP Home.

Best regards,
Firefighter!

 

Use DrWeb's uninstaller repair feature.



tECHNODROME

 

This setting window shows by SPIDER.CPL file.
It placed in \WINDOWS\system32 folder. There are some CPL files in this folder. Do any of them may be open?
Have you get error messages?

 

I've used that already several times but not succeed, even used those both different installers I've got, but the same result.

Best regards,
Firefighter!

 

Can you open it from your program folders (C:\Program Files\DrWeb\spidernt.exe) ?



tECHNODROME

 

I don't know if there are any open cpl:s in my Windows/System32 folder. How I can see that because they are not programs (= *.exe files) and my Control panel is not open? When I checked the properties of that spider.cpl icon in system32, there were specifications like this.

SpIDer Control Panel Applet properties:
--------------------------------------
Copyright © Igor Daniloff, 1992-2004


Original File name: spider.cpl
Language : Russian
Internal name : spider
File version : 4, 32, 2, 11101
Product name : Doctor Web (r) Anti-Virus
Product version : 4, 32, 2, 0
Company : Doctor Web Ltd

The application which wants to open that "spider.cpl" file is common DLL in Windows user interface, the icon of that "spider.cpl" is shown in here and it is the same that the other "*.cpl" files have in system32.

Btw. I can't open that setup window from DrWeb program folder (C:\Program Files\DrWeb\spidernt.exe) either.

Best regards,
Firefighter!

 

Try run next line:
rundll32.exe shell32.dll,Control_RunDLL spider.cpl

in "Run" dialog, "Start" button -> "Run"

 

Tried this (I pressed the OK key), but nothing.

Best regards,
Firefighter!

 

FF

I presume you have switched off System restore and have no other roll-back program to use?

Have you tried a simple install/uninstall again?

And I see you are using the Enterprise version of Dr Web!!!!

Have you tried their direct support or their forum?

 

I do not have more ideas.

Send help request thru this links:
http://support.drweb.com/request/

Dr. Web for Windows - workstations Forum

 

The SpIDer Guard setup window was taken from the manual I've downloaded from here.

http://download.drweb.com/win/

Look at the page 27. in there. I've installed/uninstalled so many times that I'm quite tired to that.

I've not switched off System restore yet, (it doesn't work just now maybe because I've tried to switch back my hard disks with Partition Magic 7 from NTFS to FAT32 again, but that f...g Magic said that some 1681 file was missing or something like that.) because it's in malfunction.

Best regards,
Firefighter!

 

While you are waiting for support to report back I would;

1. Use a good registry cleaner and a general cleaner to wipe away any debris and make sure the Dr Web folder is removed.

2. Download a fresh copy of DW and try again!

Keep us posted, FF on your progress

 

I'm having difficulties to load both Spider and BOClean icons to the bottom right (was it TaskBar or something?). Just now, when I installed ShadowUser 2.5 and both of my missing icons were loaded, I managed to boot up my new Laptop again with all necessary icons shown. Only that SpIDer Guard setting window is still missing, but so what, let it be.

I don't want to reformat, because if I remember right, there were no WinXP CD within the purchase of this notebook and Acer's own formatting solution preinstalled in here is working only in FAT32 mode.

Best regards,
Firefighter!

 

Did you run
chkdsk /F
for disk errors fixing?

 

Just done it even twice, but those final results disappeared faster than I could check them out.

Best regards,
Firefighter!

 

Try run line:
cmd /k chkdsk /F

 

Unfortunately it took some time when I had to take my own photo of that finished task. Because my Windows is a Finnish version, so is the display text too, but there where no data system errors and no bad sectors in the disk C:\. It only flashed about 0.3 seconds, but still I managed to take that picture!

Best regards,
Firefighter!

 

Or, am I simply infected with a brand new worm/trojan? When I tried to update my HOSTS file by dropping those new defs to C:\WINDOWS\system32\drivers\etc -folder, I got an error message like this.

Unfortunately that is Finnish too, but there is said in this WinRAR error message that:

"hosts.zip can't create HOSTS

Process can't use this file because an other process is using it"

I've never seen situations like this before even that I've used those HOSTS -files about a year.

PS. The ShadowUser was disabled when I tried to update those HOSTS -files, it was not even started after booting up.


Best regards,
Firefighter!

 

There is useful program TaskInfo. It can show which process open a file.
http://www.iarsn.com/taskinfo.html

 

Thanks for the advice! This is very good program to look for processes/files/connections etc. Does the SpIDer Guard process, which has an "/agent" in the end of it, really have two different threads? See the picture.

Best regards,
Firefighter!

 

First one process user commands, second one interact with SpIDer Guard service, I think.

 

I had the same problem with a clean install of Dr Web on a new computer. I could not select the CONTROL Window for SpiderGuard. Apparently the problem was due to the Data Execution Protection found in System properties.

1.My Computer>Properties>Advanced>Performance>Settings.

IF you have DEP it will be on the top of the Window here. It is only found on relatively new computers.

2. Select> Turn on DEP for all program except>add

3. Then go to Windows\Systems32 folder, type into the "file name" spider.cpl, Open, Ok, OK, OK, restart.

Thanks to Dr Web's support for this solution.

 

And if you are using jv16 PowerTools 2005 with DrWeb in a relatively new computer, the settings looks like this. Because I'm using the Finnish version of WinXP Home, on the top of those 4 choices is "auto updates".

Best regards,
Firefighter!

 

I had a problem with Dr Web not appearing in the right-click content menu except in Safe Mode. This was also related to DEP. The solution from Dr Web’s support is along the same lines as before;

“Probably, you run DrWeb on a computer with the modern processor which supports technology like "Data Execution Prevention" is used.

If it so execute the following:

1. Come into the Windows Control Panel and double click on "System" icon. Under "Advanced" tab choose "Settings" button in the "Performance" field.

2. Under "Data Execution Prevention" tab choose "Turn on DEP for all programs except those I select". Click "Add..." button, go to the Dr Web folder, browse and choose into "File name" field the file drwsxtn.dll, Open, Ok, Ok, Ok, restart.

If after restarting Windows Dr Web does not appear in the right-click content menu, then run, please, one command to register
shell-extention:

regsvr32 "C:\Program Files\DrWeb\drwsxtn.dll"

All will be fixed.

In the next version DrWeb (4.33) we resolve this issue completely.”


Worked for me.

Further, their support seems to have become more consistent of late and I have received a very good response in a matter of hours. This is using the official support form.