"Unable to Locate RSDP" message

Discussion in 'Acronis True Image Product Line' started by Jonc, Feb 9, 2005.

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  1. Jonc

    Jonc Guest

    I am attempting to restore an image. The initial screen gives the message "ACPI: Unable to Locate RSDP". I am able to continue with the restoration process. However, once the operation has been "successfully completed", the computer will not boot up completely. Any ideas?
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Jonc,

    Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    We are really sorry for the inconveniences.

    First of all, please make sure you use the latest build, which is available on our web site at http://www.acronis.com/homecomputing/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/homecomputing/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download.

    Could you please try the "acpi=off noapic" workaround and if it doesn't please create the sysinfo.txt file and send to support@acronis.com (please see http://www.wilderssecurity.com/showthread.php?t=55317 for the instructions).

    Thank you.
    Ilya Toytman
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