Trying to Push Installations but they Fail

Hi All,

I'm new to ESET and I'm having a hard time of trying to push out installations to clients. I called the Helpdesk but they didn't seem to want to walk me through setting everything up. They were happy to send me som setup instruction but I found them not very helpfull.
Well heres some of the errors . I can ping the PC as its right next to me as well are several others I'm trying to install Anitvirus to. Theres no firewall and the admin shares and IPC$ shares look ok. 1 other thing is I'm a Domain Admin and using those credentials !!! Thanks for anyhelp in advance.
Joe
1st file !!!!!
Computer: *********
Domain: *******
Get Info Diagnostics, server: Esetsvr, user: ********
Setting IPC$ Connection Result Code: 0 (The operation completed successfully.)
Remote Registry Connecting (OS Info) Result Code: 0 (The operation completed successfully.)
Remote Registry Opening (OS Info) Result Code: 0 (The operation completed successfully.)
Remote Registry Reading (OS Info) Result Code: 0 (The operation completed successfully.)
Remote Registry Connecting (ESET Security Product Info) Result Code: 0 (The operation completed successfully.)
Remote Registry Opening (ESET Security Product Info) Result Code: 2 (The system cannot find the file specified.)
Remote Install Diagnostics, server: Esetsvr, user: ********
Setting ADMIN$ Connection Result Code: 0 (The operation completed successfully.)
Copying ESET Installer Result Code: 0 (The operation completed successfully.)
Setting IPC$ Connection Result Code: 0 (The operation completed successfully.)
Registering ESET Installer as a Service Result Code: 0 (The operation completed successfully.)

2nd file
Computer: ***********
Domain: *******
Get Info Diagnostics, server: Esetsvr, user: ********
Setting IPC$ Connection Result Code: 0 (The operation completed successfully.)
Remote Registry Connecting (OS Info) Result Code: 0 (The operation completed successfully.)
Remote Registry Opening (OS Info) Result Code: 0 (The operation completed successfully.)
Remote Registry Reading (OS Info) Result Code: 0 (The operation completed successfully.)
Remote Registry Connecting (ESET Security Product Info) Result Code: 0 (The operation completed successfully.)
Remote Registry Opening (ESET Security Product Info) Result Code: 2 (The system cannot find the file specified.)
Remote Install Diagnostics, server: Esetsvr, user: ********
Setting ADMIN$ Connection Result Code: 53 (The network path was not found.)
Setting IPC$ Connection Result Code: 0 (The operation completed successfully.)
Registering ESET Installer as a Service Result Code: 0 (The operation completed successfully.)

 

I'd start by checking this KB article

http://kb.eset.com/esetkb/index?page=content&id=SOLN82

The only times I have found a push not to work were on machines with firewalls running or machines which had previously had another security product installed which hadn't uninstalled nicely.

~M

 

I went through everything on that list and it all looks ok, so is it possible that Nortons SAV 10.2 on these machines may be causing a conflict ?

 

Nod32 will not install if it sees SAV is present. The application event log on the target systems should have this information for you.

 

Ok so it won't install over SAV is there any other AntiVirus programs or Spyware programs it wont install over ?

I wish support would have mentioned to me that you can't have anything else on the PC in order to push NOD32 out to it !

Thank for the help
We're actually trying several different AV programs before buying, how does this rate to the others out there ?? Lets say Vipre, BitDefender, SEP ??

 

It will not install over the top of existing products that have real-time scanners because they can conflict and cause system instability. I am guessing there is a big list somewhere for what it checks for, but I do not have it on hand. The application event log will give you far more information about what exactly stopped the install if the service was invoked.