Trusteer Rapport Vs SafeOnline

Discussion in 'Prevx Releases' started by Victek, Jun 30, 2011.

Thread Status:
Not open for further replies.
  1. Victek

    Victek Registered Member

    Joined:
    Nov 30, 2007
    Posts:
    6,219
    Location:
    USA
    I had Trusteer Rapport on my system for a while and then uninstalled it, however SafeOnline is still detecting it when I navigate to my bank site in IE9 and changing the protection level. Any suggestions for resolving this?
     
    Victek, Jun 30, 2011
    #1
  2. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    13,275
    Location:
    Ontario, Canada
    Can you please do a system scan by clicking "Scan Now" on the front screen of Prevx 3.0 and then save the scan log by clicking on Tools - Save Scan Results. Then, please send the scan log by e-mail at report@prevxresearch.com with the link to this thread to help you further!

    TIA,

    TH
     
    Triple Helix, Jun 30, 2011
    #2
  3. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    Could you try uninstalling/reinstalling SafeOnline to see if that clears down the cache of knowing what is installed? If not, you may need to contact Trusteer as it is likely that the uninstallation didn't work properly.

    Please let us know your results!
     
    PrevxHelp, Jul 1, 2011
    #3
  4. pegr

    pegr Registered Member

    Joined:
    Apr 8, 2008
    Posts:
    2,280
    Location:
    UK
    Did you try using the Rapport SafeUninstall Utility to remove all traces? You can get it here: http://www.trusteer.com/book/uninstalling-rapport-using-safeuninstall-utility
     
    pegr, Jul 1, 2011
    #4
  5. Victek

    Victek Registered Member

    Joined:
    Nov 30, 2007
    Posts:
    6,219
    Location:
    USA
    Victek, Jul 1, 2011
    #5
  6. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    13,275
    Location:
    Ontario, Canada
    I'm glad you got it sorted and thanks pegr to pointing to the Rapport SafeUninstall Utility Tool! ;)

    Cheers,

    TH
     
    Triple Helix, Jul 2, 2011
    #6
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...