TrueImage Linux Agent Install error on SLES9

We're currently evaluating TrueImage Enterprise for our office. When attempting to install the Linux Agent I receive the following error message:

Acronis True Image Enterprise Server Setup failed to build kernel moduels. Consult /var/log/trueimage-setup.log and /var/lib/dkms/snapapi26/0.7.9/build/make.log for error messages.

Below is a cut+paste from the make.log. I elected to attach the setup.log as I assume it's not as useful and it's pretty long

> cat /var/lib/dkms/snapapi26/0.7.9/build/make.log
DKMS make.log for snapapi26-0.7.9 for kernel 2.6.5-7.97-default (i586)
Mon Dec 11 13:56:01 EST 2006
make: Entering directory `/usr/src/linux-2.6.5-7.97-obj/i386/default'
make -C /usr/src/linux-2.6.5-7.97 O=/usr/src/linux-2.6.5-7.97-obj/i386/default modules

WARNING: Symbol version dump /usr/src/linux-2.6.5-7.97-obj/i386/default/Module.symvers is missing, modules will have CONFIG_MODVERSIONS disabled.

find: /linux: No such file or directory
CC [M] /var/lib/dkms/snapapi26/0.7.9/build/snapapi26.o
/var/lib/dkms/snapapi26/0.7.9/build/snapapi26.c: In function `do_init_session':
/var/lib/dkms/snapapi26/0.7.9/build/snapapi26.c:1970: error: structure has no member named `max_hw_sectors'
make[3]: *** [/var/lib/dkms/snapapi26/0.7.9/build/snapapi26.o] Error 1
make[2]: *** [_module_/var/lib/dkms/snapapi26/0.7.9/build] Error 2
make[1]: *** [modules] Error 2
make: *** [modules] Error 2
make: Leaving directory `/usr/src/linux-2.6.5-7.97-obj/i386/default'

 

SUSE 9.x doesn't have symbols defined by default, so you need to create them first. Easiest way is to do the following:

cd /usr/src/linux/
make cloneconfig
make prepare-all

The first "make" will copy all of your current kernel settings, and the second one will generate the symbols needed to build a new kernel (but won't actually build it).

You'll run into this a lot with SUSE 9.x and third-party tools.

 

If have performed the statements above, but the error still occurs. What libraries and packages do I need?

Kind regards
Helmut

 

We're also testing the Linuxagent on SuSE 9.2 (64 bit Kernel). We've got exactly the same problems and exactly the same error message.

I tried:

cd /usr/src/linux/
make cloneconfig
make prepare-all

.....no success

On SusE 10 (32bit), ist works fine.

Any ideas?