True Image hangs

Discussion in 'Acronis True Image Product Line' started by jriker1, Jan 22, 2007.

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  1. jriker1

    jriker1 Registered Member

    Jan 21, 2007
    I have noticed with True Image Enterprise 9.1 the system hangs a lot for no reason. Like expanding the Acronis Server tab or typing in UNC paths for where to save the tib files to when running when you can UNC to those paths without issue through the start > run command. I have also noticed a lot of times connecting to systems the True Image Server will just hang and if you exit and go back in it's fine. Now this is running on a small test environment of 5 computers so don't even want to know what would happen if I moved it onto our companies domain.

    Anyone else having these slowdown/hanging issues?

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello jriker1,

    Thank you for choosing Acronis Remote Server Backup Software.

    We are sorry for the delayed response.

    First of all, please make sure you use the latest build (3854) of Acronis True Image 9.1 Enterprise Server. To get access to updates you should first register your software.

    Please also be aware that you should also update all components including Acronis Agents, Acronis Management Console, Acronis Backup and Group Servers, Acronis Universal Restore as it is obligatory for all components to be of the same build in order to interact correctly. Also it is recommended to create new Bootable Rescue CD after installing the update.

    Could you please also clarify the following?

    - Have Acronis True Image hang completely (no response in Task Manager)?

    Please create Windows System Information as it is described in Acronis Help Post.

    Please also make a screen shot of the Device Tree application the way described in this previous post of mine.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Aleksandr Isakov
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