true image 8 error message while trying to make image of my hard drive

I get the following error while trying to make an image of my hard drive using my cd r-rw omego drive error E00040010-----DEVICE IS BUSY.can any help me with this problem? Thanks tal_bert PS USING Acronis true image 8.

 

Hello tal_bert,

Thank you for choosing Acronis Disk Backup Software.

First of all please update your copy of Acronis True Image 8.0 to
the 826 build that is available at
http://www.acronis.com/homecomputing/my/updates/. In order to get access to
updates you should register account on our site at
http://www.acronis.com/homecomputing/my/registration/ (or just log in if you
have already created it) and then register your copy of the product at
http://www.acronis.com/homecomputing/my/products/registration/. If you forget
the password for your account please use the following form:
http://www.acronis.com/homecomputing/my/remind/password/.

Then if the problem remains please try to use the next tway to solve the problem:
- Eject any disc from the burner prior to starting the application;
- Proceed until the program asks for a disc and opens the tray;
- Insert a disc and then click the "Proceed" button to close the tray automatically as well.

If that doesn't help then we also recommend you to update third party CD writing software if any to the latest version available for free on its respective web site.

Thank you.
--
Irina Shirokova

 

Hello again:
I tried all the fixes you mentioned but to no avail,I am still getting the same error message?.I hope someone has had the same problem and can help me---Thanks have a good day Tal_bert

 

Hello tal_bert,

Please try to boot into Windows Safe mode (press F8 when Windows starts up and choose Safe mode to boot into) and create Acronis Bootable CD after that. If the problem still persists please send a letter to support@acronis.com along with the link to this thread and your serial number indicating that you want to contact Ilya Toytman. I will certainly help you with the solution.

Thank you.
--
Ilya Toytman