True Image 10.0 will not reboot for restore Vista

I recently purchases Acer lapp top running vista premium. Computer will not load acronis menu when doing restore function. If I start program from vista the computer reboots harddrive light flashes for 30 seconds and then nothing. Have waited as long as 1/2 hour. Have to reboot by pressing power button. Something is preventing the program from bringing up option menu.

Also will not do a restore from bootable CD. Will do backup from CD and from Windows

Have installed latest updates.

Any Suggestions

 

If it is the trial version you have then I believe that the resulting Rescue CD will not do Restore.

 

Hello racantor,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for the delayed response.

Please make sure you have recreated Acronis Bootable Rescue Media after installing the latest build (4942) of Acronis True Image 10.0 Home.

Please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

If the issue persists, please collect some information to let us investigate it thoroughly:

Please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov

 

Hello Ralphie,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for the delayed response.

Please be aware that it is actually vice versa: Acronis Bootable Rescue Media of a trial verion has only Restore function available.

Thank you.
--
Marat Setdikov