I am using Acronis TI 9. My computer recently failed but i had made a full backup archive 5 days ago on an external USB HDD. I have manually set up Windows again, because i could not get the Acronis boot cd to recognize the external USB HDD. Now, in TI, i am unable to RECOVER the files when i utilise the RECOVERY function because it claims the file is damaged. (The archive was checked after backup and was fine). Moreover, the external HDD was verified to be error-free with chkdsk. Problem 1. So, i have attempted to plug the image which worked. However, the recovery of files from root folders, does not go smoothly, and my computer hangs when the transfer takes place OR transfer is incomplete. Problem 2. I am attempting to extract files from MY DOCUMENTS, but i get an a ACCESS DENIED message. I realise this is caused because i am extracting from my password protected account. I have to transfer PERMISSIONS to myself to access the folder. As i am using windows home, i can only go SAFE MODE to change the permissions. BUT, in SAFE MODE, TI CANNOT PLUG the image. What am i to do? Many thanks.