Trojan problems

hey I have a problem

My Avast! home just picked up 3 trojans in my d:\system volume information

I dont know what to do, i never downloaded anything when it got picked up.

should I use "general cleaning instructions"

thanks

 

Hi there!
Are you using TDS?
If not, get it at www.diamondcs.com.au and with all AV/AT inclusive their resident protection closed install, reboot, get the latest definitions update back on the site and start TDS,
all AV still closed scan your whole system and see what is alarmed on.
You might like to rightclick one of the alarms and save to text, paste this scandump.txt in your next posting.

If it is in the system_restore just disable system restore, teboot enable system_restore again and create a new restore point manually and all older restore points with infection are gone.

Looking forward to your experiences.

 

Hi,

Yes that will be System Restore - the AV can detect the file but doesn't have access to remove it. Just disable System Restore, reboot, re-enable it and create a new point as Jooske says.

Heres a detailed description
http://service1.symantec.com/SUPPOR...2001111912274039?OpenDocument&src=sec_doc_nam

 

tds-3 picked up nothing and avast! said it deleated it so ill do it now, i didnt pick up anything in my scan so i guess everythings ok now

thank you!

 

Be aware that Avast is famous for it's false warnings

 

When i see an alert from another scanner TDS didn't alarm on, i look in the TDs Primaries list if it's in there, if it is i zip and submit the file to TDS.
Same with files i have long time on my system and all of a sudden a scanner alarms on it: was there a recent modification of the file, should TDS have alarmed (depends on the kind of alarm), maybe try it another time on the KAV of Jotti online file scanner, when still in doubt submit it.
When Gavin tells me it's a false alarm i send it to the developer who's scanner identified the false positive.